Flower Delivery Express Wesley Berry Flowers/Florists Flowers never delivered, customer service no human contact Commerce Twp, Michigan

On Saturday morning I realized my mom was going to be in the hospital for a few days.  I left that day and arrived later that evening to surprise her in the hospital.  My Boyfriend had to work this weekend and felt bad that he couldn't go, so he sent her flowers, made the order on Sat, June 14, so they would be delivered Sunday, June 15.  The response was postive confirming the address, and date of delivery.  

The thing is, once the middle of the day rolled around, we realized the flowers were not there yet, so we made a few calls to find out what the status of the order was...five messages to a voice mail, automated responses and no human contact. Could not get an actual human no matter how we tried. 

Finally the next day, an email was sent at 11AM on Monday, June 16 saying that the flowers would be delivered today.  My mom was discharged at around 5PM, and the flowers never arrived..

 I told my boyfriend to dispute the charge on his credit card. But it's just so sad that a website that claims that there customer service is available 27/7/365 cannot respond to customers wondering where their flowers could be...no idea, no clue, no response.

FLOWER DELIVERY SERVICES only job is to deliver flowers in a timely fashion...you can't do that, you don't have a business.