FromYouFlowers.com From You Flowers Steer Clear of FromYouFlowers.com Old Saybrook, CT, USA, Internet

I am extremely disappointed that my recent order was NEVER
FILLED.  I placed this order with FromYouFlowers.com on Saturday, June 18,
2011 at 10:59 a.m.  I ordered these flowers for my recently widowed mother in recognition of what was supposed to be my parents 35th wedding anniversary (June 19).  When I did not hear from
my 73-year-old mother on Saturday that she received the flowers, I assumed that
she would get them on Sunday, June 19, which would have been fine with
me.  When I did not hear anything from my mother on Sunday about receiving
flowers, I was not happy they were late but thought I really wanted her to
enjoy the flowers eventually.  When I did not hear anything again from my
mother today, Monday, June 20, 2011, I finally called her at approximately 6:00
p.m. to see if she had received them.  And to my dismay, I had to ask my
mother if she had received flowers today, and, of course, she had not. 

I immediately placed a phone call to ForYouFlowers to inquire
about my order.  I spoke with a representative who said Oh, we just
received a note that said the local florist had a computer glitch, and the
flowers were not delivered.  Sorry.  Do you want us to send the order
still?  Really???   I said, Absolutely not, unless they send
them for free.  The representative said we can offer an upgrade or issue
you a full refund credit, but cannot send them for free.  

I had to call your company which has my money and has a legal
obligation to fill my order in a timely manner.  ForYouFlowers never
contacted me about the problem.  The local florist did not call
me or my mother to inform us of the problem.  I had to CONTACT YOUR COMPANY TO ADDRESS THE PROBLEM.  AND YOU WANT ME TO PAY FOR THIS?  IS THIS HOW YOU DO BUSINESS?  If
so, FROMYOUFLOWERS.COM should be out of business before I finish sending this
email.

 I will now make it my mission to leave truthful negative feedback about
FromYouFlowers.com on Facebook, Twitter, blogs and any website possible to warn
of FromYouFlowers.coms services or specifically the lack thereof.  I
was hoping to brighten one of the saddest days of my moms life. So, not only
did your company disappoint me, a new customer, but also my 73-year-old widowed
mother.  Thanks, FromYouFlowers.com, for making a sad day even worse.

Your former customer,

Their response:

Thank you for your recent inquiry. This is to confirm we
have canceled your order going to CM. Your credit
card will be refunded in full, and should appear on your next billing statement
(normal refunds process within 1-3 business days).
Additionally, we are issuing you a $20 gift certificate
via email to redeem at any time on a future purchase. You will receive this
gift certificate within 1-3 business days. If applicable, this gift certificate
can also be used in conjunction with any existing discount or promotion you may
have. Thank you and once again, please accept our apologies.

My counter-response:

First of all, if you are trying to apologize to a
customer, you should be sure to correctly spell the names of the parties
involved.  My mother's name is ENDS WITH AN "O" NOT AN "A."  That bit of carelessness is just another example of your company's lack of commitment to a customer's needs.

Second, the management of FromYouFlowers.com must believe
that I am a complete idiot by issuing me "a $20 gift certificate via email
to redeem at any time on a future purchase."  HAH!  This $20 gift certificate would not even pay
for half of an order of flowers from this company.  And if FromYouFlowers thinks that I'm giving
them another dime--no, penny--of my hard-earned money, they are dumber than a
box of rocks!

In closing, I know I am just one of thousands of unhappy
customer complaints that will go into a file labeled "Dissatisfied
Customers," but this "Dissatisfied Customer" will do her best to
ensure that other potential customers know of FromYouFlowers' poor business
practices.

Very sincerely,