GearXS gearxs.com Worst Customer Service Des Plaines Illinois

I have never dealt with a retail company that does not respond to customer service requests or emails. I requested an RMA on 09/17/2014 for a faulty product and did not receive an RMA email they stated they sent. After several emails attempting to contact them with no response, I finally called and they sent the RMA on 10/02/14 and I shipped the product a couple of weeks later as I had gone out of town. Since then I have emailed them several times using the email form on their gearxs.com with no responses.

Today I called and they tell me they had received the product but it was past the 30 days, but not once did they try and call me or email me to tell me that. I guess they assumed that I would just give them product and pay shipping ont-op of that as a gift. They made no effort to call me to tell me they had my RMA.

So now they tell me they can ship the faulty product back to me but I have to pay a restocking fee. Now why would I want the same faulty product and pay a restocking fee for something they are not restocking. I already had to pay shipping to ship the product back to them that was received not working. It is a 26.00 order and you can tell they have no intentions of improving their customer service if they cannot even make 1 customer happy with such a small order. I would never order from their site and I highly advice that you do not purchase any types of electronics that can go faulty as you will end up losing your money. I could go on and on, but I am going to save some of this for all the other rating sites and make sure I spread this widely if I do not get my refund.

On another note if I had already passed the 30 days on Oct. 02 why didn't the rep tell me that it was too late but rather told me to ship it in for a refund making me spend money on shipping.