Complaint Review: GearXS - Morton Grove Illinois
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- Author Confirmed
- GearXS gearxs.com Morton Grove, Illinois U.S.A.
- Phone: 800-438-7516
- Web:
- Category: Computer Dealers
GearXS Deceptive advertising, especially when offering free shipping in promotional emails Morton Grove Illinois
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I have an email from GearXS.com that offers several items with free shipping, so I ordered an item I considered to be a good deal. The checkout screen said there was a shipping charge, but it was a Saturday, so I couldn't contact the company until Monday. I decided to place the order and then ask about it via email. On Monday, I received a response that simply said, "THE ITEM IS NOT FREE SHIPPING". After pointing out that their email contradicts their claim, the next response was "The item is not free shipping". Another email, along with their email was sent, and they then said "Hello The deals sent out at 12PM CT, it was 100 printers for 23.88$ free shipping. You place your order at 7PM while all the printers with the Free Shipping are gone. Next time please pay attention before you place your order.
Thanks
Rafi Yitzhaki
Sales Manager".
After this "courteous and polite" email, I became slightly upset. I replied, and was then greeted with this reply:
"Its show is below the email:
Prices, availability and terms of offers may change without notice. Taxes and shipping charges not shown. Gearxs.com cannot be responsible for pricing or other errors and reserves the right to cancel orders arising from such errors. Offer valid While supplies last.
*Free Ground shipping to continental 48 United States only. Standard shipping charges apply to all other destinations. Free shipping offer applies ONLY to products marked with the free-shipping-logo on our website. Any items other then those with the free-shipping-logo will be charged standard ground shipping rates if purchased in combination with items offered on this promotion."
Again, I pointed out to Rafi that this does not indicate the 100 unit limit, and he scolded me with this:
"Once an order is placed it cannot be cancelled or modified! You shouldnt place your order online on Saturday, you should give us a call at Monday morning and try to place the order over the phone."
This company clearly tries to deceive its' customers, and should be avoided at all costs.
William
Cooper City, Florida
U.S.A.
This report was posted on Ripoff Report on 06/11/2008 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gearxs/morton-grove-illinois-60053/gearxs-deceptive-advertising-especially-when-offering-free-shipping-in-promotional-emails-339183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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