GetResponse FRAUDULENT CREDIT CARD CHARGES Wilmington, Delaware

Here is a summary of the problems I encountered:
- Overcharging
- Hidden fees
- No response from billing support
- Charging my card after telling me they wouldn't
- Shutting down my account before resolving the issue
- Telling me one thing, doing another
- Poor customer service

I used this company for my mailing list for a few months until I recently noticed they were charging me more than what I was signed up for. My plan is $45 for up to 5000 contacts, but they were charging me $65. Why?

When I inquired, they told me it was because I had more than 5000 contacts in my account, which was the limit for my plan. I had 7 extra contacts. Seven.

So the first question is why are they automatically bumping me up to $65 without telling me? Wouldn't the proper way to handle this be to not allow anymore contacts in until I agree to pay the extra money? The next question is why are they charging me $20 for 7 extra contacts?

This is where things got out of hand..

First I asked them if the $65 is for last month or the upcoming month. Initially I was told it was for the upcoming month by someone named Alex. Then I was told it was for the previous month by someone named Shannon. Already, you can see that there is, at the very least, a lack of understanding of the billing within the company itself.

I asked them what I could do to avoid the extra $20, since I did not agree to pay it, and they told me to delete contacts that were not being used. So I deleted a couple thousand and that brought me well below the 5k threshold. They STILL wanted me to pay the $65 instead of the $45. At this point, I began to get frustrated with them.

Meanwhile, they put a lock on my account so that I could not receive any new signups to my mailing or send any mail out. For an internet marketer who does business 24/7 on autopilot like me this is a BIG problem. They were virtually shutting down my business because they wanted to charge me more money than I agreed from the beginning without telling me.

I just wanted my account to be unlocked so that I could resume my internet marketing business so I decided to just pay the extra $20. Since I had blocked them at the bank account level from charging me, I decided to use a different card, but when I tried processing the transaction on their site my other card got declined, even though there is plenty of money on that card. Why?

Bare in mind that all of my discussion with them at this point had been either on chat or through email. Over chat they told me that billing could only be handled over email. I wrote them an email, got 1 response a few hours later, replied to them and never got another response for two days. I gave them a phone call, since they didn't respond to my billing support email inquiry regarding resolving this matter.

On the phone with someone named Luke he told me that the reason my card got declined was because it was a debit card and they don't accept debit cards. This is weird because I've used this card with them in the past, and my other card on file with them is also a debit card which has been charged for months without issue. I explained this to him and his response was that he couldn't do anything about it. At this point I was ready to close my account, and luckily I did have a backup of all my contacts and newsletters. However, Luke also told me that I had some "pending" contacts, meaning people who signed up to my mailing list after GetResponse locked my account.

So, basically, they won't let me pay my bill and they are holding my new contacts hostage. I worked hard to get those signups. Isn't this straight up theft?

I spoke to someone on chat and  told them I did not want either card on file (they do not have a way to remove credit cards yourself, you have to ask them to do it) and was not agreeing to pay them. I was annoyed, however, that they closed my account before resolving the billing issue. I suddenly could not log in. 

The next day, low and behold, there's a $65 charge on my second card.

WOW.

Needless to say, I'll be filing a claim with the bank.

DO NOT WORK WITH THESE PEOPLE.

They are shifty theives.