GM Financial Fell to release Title to the correct owner Arlington, TX Nationwide

I am writing a complaint regarding GM Financial. After paying our vehicle off, their employee assumed we refinanced our vehicle with another company (Capital One). We sent a certified check to GM Financial to pay off our car. They stated the employee assumed it was refinanced. Therefore, our title can't be released to us because they sent it to the wrong people. Now, after a month because of their ignorant employee, we are still waiting for a title for our car. They won't release the number to corporate office either. The number for the corporate office on the website is the same number to the customer service department. They refused to release the corporate office phone number.

DO NOT finance anything with this company because they are ignorant! They hired employees who assume instead of finding out facts!