Gns, Inc. Free sample for $3.97. Credit card charged additional $79.90. No response to email. Arvada Colorado

Northerner,

We apologize for any inconvenience this may have caused. Please contact us at 1-800-595-4670 and we will gladly address your concerns and resolve this issue.

Sincerely,
Supervisor
GNS

My story is similar to yours and I read every word (fine print included) before I agreed to do it. It said I had 21 days to cancel. So, 2 days before my card was to be charged, I called to cancel. I was then informed that they had to receive it back within the 21 days. It didn't say that ANYWHERE! I was told that my card would be charged and they would credit my account back when they received the product back. I went to my bank and put a stop payment to GNS for $79.90. I also cancelled my debit card and got a new one. They were supposed to charge me on the 10th, it is the 15th and I still have my money! And guess what, I'm not sending their stupid pills back either. From what I read on here, they wouldn't claim they got them back anyway. For those of you who do return them, I would go with UPS and track the shipment! Hope this helps some of you out. If you gave them your card, just call it in lost! The transaction shouldn't go through. It worked for me!

I did and I knew exactly what I was doing however after recieving the product and finding out that it is a complete waste of money( you live and you learn right?) decided to cancel. I sent in an email and recieved one back stating that I would not recieve anything else AND would not be charged any thing else. Well guess what!!! I was charged again not only once but twice! I called right away and was told that one charge (82.22) , they were not sure why it was charged but to send in a copy of my bank statement and they would figure it out. Did that, have not heard anything yet. Now out of nowhere Im looking at my bank statement and again Im charged. I call again and am told that the "amount is not an amount that they charge" However the withdrawl info is the exact same as the previous unauthorized charged. Needless to say they are continuing to charge my account without authorization!!! I have contacted my bank and have filed a fraud claim on this company. Yes I knew that I was recieving a free trial and that I would have to pay the full amount at some point, I did not know however that my account would be charged again and again weeks after reciveing confirmation of cancellation! I completly agree this business is a decietful company and how they have been in buisness this long is beyond me!

I did and I knew exactly what I was doing however after recieving the product and finding out that it is a complete waste of money( you live and you learn right?) decided to cancel. I sent in an email and recieved one back stating that I would not recieve anything else AND would not be charged any thing else. Well guess what!!! I was charged again not only once but twice! I called right away and was told that one charge (82.22) , they were not sure why it was charged but to send in a copy of my bank statement and they would figure it out. Did that, have not heard anything yet. Now out of nowhere Im looking at my bank statement and again Im charged. I call again and am told that the "amount is not an amount that they charge" However the withdrawl info is the exact same as the previous unauthorized charged. Needless to say they are continuing to charge my account without authorization!!! I have contacted my bank and have filed a fraud claim on this company. Yes I knew that I was recieving a free trial and that I would have to pay the full amount at some point, I did not know however that my account would be charged again and again weeks after reciveing confirmation of cancellation! I completly agree this business is a decietful company and how they have been in buisness this long is beyond me!

I did and I knew exactly what I was doing however after recieving the product and finding out that it is a complete waste of money( you live and you learn right?) decided to cancel. I sent in an email and recieved one back stating that I would not recieve anything else AND would not be charged any thing else. Well guess what!!! I was charged again not only once but twice! I called right away and was told that one charge (82.22) , they were not sure why it was charged but to send in a copy of my bank statement and they would figure it out. Did that, have not heard anything yet. Now out of nowhere Im looking at my bank statement and again Im charged. I call again and am told that the "amount is not an amount that they charge" However the withdrawl info is the exact same as the previous unauthorized charged. Needless to say they are continuing to charge my account without authorization!!! I have contacted my bank and have filed a fraud claim on this company. Yes I knew that I was recieving a free trial and that I would have to pay the full amount at some point, I did not know however that my account would be charged again and again weeks after reciveing confirmation of cancellation! I completly agree this business is a decietful company and how they have been in buisness this long is beyond me!

I did and I knew exactly what I was doing however after recieving the product and finding out that it is a complete waste of money( you live and you learn right?) decided to cancel. I sent in an email and recieved one back stating that I would not recieve anything else AND would not be charged any thing else. Well guess what!!! I was charged again not only once but twice! I called right away and was told that one charge (82.22) , they were not sure why it was charged but to send in a copy of my bank statement and they would figure it out. Did that, have not heard anything yet. Now out of nowhere Im looking at my bank statement and again Im charged. I call again and am told that the "amount is not an amount that they charge" However the withdrawl info is the exact same as the previous unauthorized charged. Needless to say they are continuing to charge my account without authorization!!! I have contacted my bank and have filed a fraud claim on this company. Yes I knew that I was recieving a free trial and that I would have to pay the full amount at some point, I did not know however that my account would be charged again and again weeks after reciveing confirmation of cancellation! I completly agree this business is a decietful company and how they have been in buisness this long is beyond me!

Here is another classic case of ignorance causing our company to, yet again, look bad as a result. First of all, we NEVER said anything about a free SAMPLE. We offer a free TRIAL which means a period of time in which you get to try a product before you are billed. When you checked the box on the order page that says "I agree to the terms and conditions", you are agreeing to a very short, very descriptive paragraph that very clearly explains that you will be billed on the 21st day from the order date unless the un-used portion is sent back before then. You are even covered by a money back guarantee period for 30 days! How is this fraudulent?

I have to spend all day explaining this to you simple minded people like yourself who just see something that says "free" and start clicking away! Guess what.. If you really thought you were getting a flat-out free product, you should really watch out before you end up dealing with an actual fraudulent company that is out to do nothing but STEAL your money, unlike us.

Someone, I beg you, please explain to me how our company is "fraudulent" when we make an offer, give you ALL of the information that you need regarding the offer before you even enter any credit card information, and then bill you like we say we're going to exactly when we say we're going to? I just don't understand how you people either just don't read terms and conditions, or are just too ignorant and eager to get what you think is a "free" product to want to read them.

Either way, our company has been in business for twelve years.. Don't you think that if we were a fraudulent company that we would have been shut down YEARS ago? I sure think so.. And all of you people who call in mad because of your own ignorance threaten the better business bureau, or the attorney general or anything like that, guess what?.. They call us to find out why people are complaining, and we explain our terms and conditions to them and that we have your electronic signature showing that you agreed, and the complaint is dismissed.

Maybe you people should think twice before signing up for something on the internet if you're going to refuse to even look at the terms and conditions.

Hello, you will have to contact your Credit card company and report Fraud, Have your card replaced with another and call GNS and tell them that you are reporting them to the attorney general of Colorado and you are going to have the credit card company do a "Charge Back", GNS is a RIPOFF and I hope them a Early Business Failure.

Go to: http://www.ago.state.co.us/consprot/BBBContact.cfm.html

Click on JEFFERSON COUNTY and you will be directed to that county's BBB complaint form.