Report: #1427732

Complaint Review: Godaddy.com

  • Submitted: Wed, February 07, 2018
  • Updated: Wed, February 07, 2018
  • Reported By: Emile — Cape Town Western Cape South Africa
  • Godaddy.com
    14455 N Hayden Rd Ste 226
    Scottsdale, Arizona
    United States

Godaddy.com Godaddy Godaddy - abysmal customer support costing me money as all websites down Scottsdale Arizona

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I contacted Godaddy several weeks ago to migrate my various websites to them. BIG mistake. I was assured by the Godaddy staff member I spoke to - Shannon Carter - that I need just give them permission to effectively bill me for the services and they would do the rest. We started the whole process, including giving all necessary data for the migrations to Godaddy, and I gave permission for them to migrate the sites for a fee.

However, after this he became un-contactable - both by the email I had been contacting him through and via the telephone (there will be records of the messages I sent to him via other call center personnel).

My websites - that I earn a living from - are now offline, as this process is still not resolved - and nobody at Godaddy appears to care. I explained the situation to someone else today who told me they would 'get back to me in five minutes' and never did. I then spoke to Chase Philips at the call center and he appeared completely useless. The urgency of getting the websites up and running appeared to be totally lost on him. He sat there telling me "don't interrupt me" when I was trying to explain the likely status of the various sites. We got nowhere and I had to leave the call to see a client.

So my websites - and therefor to a large degree my livelihood - are down and out and GoDaddy seems not the slightest bit interested. My Godaddy customer number is 85274505. They do not appear to have a Complaints Department, so where do I go from here?

This report was posted on Ripoff Report on 02/07/2018 02:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/godaddycom/scottsdale-arizona-85260-6993/godaddycom-godaddy-godaddy-abysmal-customer-support-costing-me-money-as-all-websites-d-1427732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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