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Report: #1296539

Complaint Review: GoDaddy.com - Scottsdale Arizona

  • Submitted:
  • Updated:
  • Reported By: David S. — Frederick Maryland USA
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  • GoDaddy.com 14455 N Hayden Rd Ste 226 Scottsdale, Arizona USA

GoDaddy.com GoDaddy Sells Domain To Me Then Takes It Away With No Explanation - Fraud, Scam, Cheat, Deceit Scottsdale Arizona

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Complaint Detail / Problem












Complaint Type:
Contract Issues

Problem:

On March 17th, 2016 I purchased and paid for a domain from GoDaddy. The domain name was CarInsuranceGuide.net and it had a fixed price which I paid. I agreed to the terms and conditions and paid Godaddy $35.16. After purchasing the domain I spent a significant amount of money having a logo and banner designed for the CarInsuranceGuide.net website as well as 30 articles all written specifically for the website and finally had a web designer build a custom made for my new website. The cost for all the design work and article content was $442.20 On March 26th the site designer had completed the design and was ready to begin adding in the articles, logo, banners etc so that the site could go live so they requested the GoDaddy information from me. When I logged into GoDaddy on Saturday March 26th I didn't see the domain listed in the domains that I owned and controlled so I called GoDaddy to inquire why it wasn't listed. The GoDaddy representative said that GoDaddy had refunded me the monies on or around march 20th but he could not tell me why I had been refunded. The GoDaddy representative said it was Easter Sunday several departments were closed so he recommended that I call back on Monday or Tuesday when they were at full staff. I called Today Tuesday March 27th, 2016 and spoke to another Google Representative. He also saw that the monies had been refunded but he could NOT definitively tell me why I had been refunded. He said that "his best guess" was that the domain had been put up for sale because it had expired (the previous owner didn't pay the renewal fees so it was put up for sale) and that I bought it. The representative then told me that GoDaddy then sold me the domain and SOMETIME AFTER I PURCHASED THE DOMAIN the past owner contacted GoDaddy and agreed to pay a significant penalty fee to have the domain returned to them. The representative couldn't tell me that is what happened but it was his best guess at why I was refunded my initial $35.16.

 


Desired Resolution / Outcome












Desired Resolution:
Delivery of Order

Desired Outcome:

NO ONE FROM GODADDY HAS EVER CONTACTED ME TO TELL ME WHY THAT DOMAIN IS NOT CURRENTLY PART OF MY GODADDY DOMAINS. I have spent a lot of money on this project and if the GoDaddy rep is correct that they sold the domain to me then turned around and returned it to the person who let it lapse that would be similar to a bank putting a foreclosed home up for sale, someone BUYS IT then when they go to move in they are told that sorry but you don't own it any longer because the previous owner paid us back what they owed us so we gave it back to them. The home scenario above is preposterous and so would be GoDaddy giving the domain back to the the party who let the domain lapse. IDEALLY I WOULD SIMPLY LIKE THE DOMAIN THAT I PURCHASED. IF THAT DOESN'T HAPPEN GODADDY SHOULD PAY ME THE $442.20 THAT I CAN SHOW THEM I SPENT GETTING THIS DOMAIN READY BECAUSE THEY NEVER TOOK JUST A MINUTE OF THEIR TIME TO CALL ME TO TELL ME THAT WAS AN ISSUE REGARDING MY OWNERSHIP OF THE DOMAIN CARINSURANCE.NET.


 



 

GoDaddy has had a terrible attitude with me over this whole affair. They are a large company that simply does as it pleases with very little interest in a small customer like me. The fact that no one at GoDaddy can even tell me why this is happening and that they never made any effort whatsoever to reach out to me is completely unacceptable. I am astonished by their lack of compassion that I have spent a lot of time, money and effort on all of this and their own employees attitude is literally its unfortunate for you but there is NOTHING you can do about it and the GoDaddy representative who I spoke to today told me that "complaining to the BBB is a waste of your time".




This report was posted on Ripoff Report on 03/29/2016 09:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/godaddycom/scottsdale-arizona-85260/godaddycom-godaddy-sells-domain-to-me-then-takes-it-away-with-no-explanation-fraud-sc-1296539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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