Report: #1006957

Complaint Review: Goodwill Industries

  • Submitted: Thu, January 31, 2013
  • Updated: Fri, February 01, 2013
  • Reported By: Janet — Portland, Oregon United States of America
  • Goodwill Industries

    United States of America

Goodwill Industries Shipping Service is EXTREMELY Expensive , Internet

*Consumer Comment: Try visiting the store

*Consumer Comment: I suggest

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I would like to write this complaint about Goodwill Industries because I believe they grossly misrepresent themselves as a "charitable" organization.  It is well known that most people who shop Goodwill do so, because money is tight.  I recently tried to shop Goodwill online and was shocked at how much they charge for shipping.  For instance, I won a pair of pants for $6.99 and was very happy until I saw that the shipping was $12.45!  A purse I won $6.99 the shipping was $13.05 and a top I won $7.99 the shipping was $13.00.  I wrote and asked if they would send them USPS so I could save money.  They refused so I wrote a letter to the main office.  Now they automatically send an email that states why they only use FedEx, one reason being that USPS cannot handle the volume of parcels they send out, I wonder what USPS would say about that?  I wrote them a letter telling them exactly what I thought, and that is, that they are ripping off consumers. They must get a discount using FedEx however, instead of passing this on to the customer, they keep it for themselves.  I did not purchase any of the items because when adding the cost of shipping it is easier and cheaper to go to the local mall and purchase there.  

Recently I read that the CEO of Goodwill is one of the highest paid in the USA, I have also read reports from ex Goodwill workers who say "don't believe those feel-good ads they put on TV it is all a big con."  Amazing that you can now buy items in stores that are actually CHEAPER than purchasing from Goodwill.  I have always donated to Goodwill, now I have found a new charity VOA.  I will never set foot in a Goodwill store again, they have become money grubbing and it is disgusting.  On a final note, the thing that really gets to me is that THEY GET IT ALL FOR FREE!  No taxes because they are a "charitable" organization, boy someone is making big bucks.  DO NOT DONATE TO GOODWILL choose someone more worthy like VETERANS OF AMERICA.

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#1 Consumer Comment

Try visiting the store

AUTHOR: chinaski - (United States of America)

It's very common for companies to choose a standard shipper. USPS doesn't work for many large organizations because they don't track the packages the way FEDEX and UPS do. So you pay more for that service. $12 is CHEAP for a FEDEX delivery of just about anything.

So get over it and quit whining, Good Will is a great organization and if you just get off your couch and drive to the store, you'll find you don't have to pay anything for shipping! Go figure! It's totally silly and ignorant to blame a corporate CEO for totally standard shipping costs.

Good Will is NOT A RIP-OFF.
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#2 Consumer Comment

I suggest

AUTHOR: Stacey - (U.S.A.)

You use a search engine to see the Goodwill Annual Report - I do not equate a six figure salary of a CEO to that of a CEO who makes a Multimillion dollar salary of a company who has not seen a profit in a decade and not only constantly lays off employees but also gets a Goverment bailout or just is greedy period.

I have shopped Goodwill for over a decade and will continue to shop there regardless.  The Salvation Army is also a good buy sometimes but I prefer Goodwill.
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