Grand Crowne Resorts Sherry Carpenter Capital Rsorts Group Grand Crowne Resort took advantage of us as senior citizens, they have lied and deceived us, our health has suffered. Pigeon Forge Tennessee

We purchased what we thought was a time share from Grand Crowne, that would allow us to use time share in Pigeon Forge with no additional cost.

Purchased Time Share form Grand Crowne Resorts on Feb,16, 2013.  Rebecca Ward.  Contract # 1031822 Owner ID # 938951---Karen Hughes Deeding/ Transfer Administrator. JJ Armstrong and Ernie Davis, Sales Representative and Sales Manager. $7,000.  Paid $950.00 that day Processing/Down Payment.  Financed  a balance of 6,539.00.  Refinanced with our Credit Union 12%.  Paid $419.00 Maintenance Fee April 2013.

 Contract was for 1 bedroom, every other year. Tried to schedule on April 30th, 2014. I tried to reserve a date for July, 2014 or November 2014, we were told we could not do this without an additional cost.  I was told by Kyndal Rice I needed to contact New Owner, by email.  I sent email on that day and received a response back on May 8th that  received my email and the executive vice president would review.  I emailed and called several times after that.  We feel like we have been mislead and lied to.  We were told that we should purchase in Branson, because then we could reserve in Pigeon Forge, but if we went with Pigeon Forge we couldn't reserve in Bransom.  They didn't understand why we would want to purchase in Pigeon Forge and limit our self. We kept telling them we didn't want to go to Bransom, they kept pressuring us and telling us this was the best way to go.  We were told that we could reserve in Pigeon Forge at one of the other time shares that Gold Crown was affiliated with.  We finally agreed after they typed up  an agreement that said we requested our deed be moved from Branson to Pigeon Forge upon availability in Pigeon Forge at no additional charge.

We didn't receive a response from Gold Crown until September 13, 2014.  It was a letter from the Vice President, Owner Services, Sherry Carpenter, saying the company would like to have us attend a presentation to discuss downgrading to a smaller package. More money, I am sure....

 This whole mess has put us under a lot of stress.  We believe they took advantage of us as senior citizens. 

 Grand Crowne Resorts has put us through a terrible ordeal.  We don't want to be associated with them in anyway after the way they have lied and deceived us.

 My husband has had 3 major surgeries since July, we have been under a lot of stress from the surgeries and all that Grand Crowne Resorts has put us through. We would like to get this horrible mess straightened out.  It has been a nightmare.We don't feel we can trust such a dishonest company.  We want our money back and out of this mess.

 06/29/2015                pf          BBB        RECEIVED CONSUMER REBUTTAL : After contacting BBB in June we received a phone call from Grand Crowne Resorts saying they had received our notarized contract and we would be receiving our check in the  amount of $7,489.00 instead of the full amount owed because they had to pay $536.85 in maintenance fees owed to the Trading Places International. We were to receive our check this week.  We DID NOT.....I did not check back with BBB, because I was stupid enough to believe Grand Crowne Resorts.  We are making monthly payments and paying interest.  This is draining us monetarily and mentally.

Dear Mr. and Mrs. Haubeil:                                                    

In response to your most recent correspondence regarding cancellation of your ownership with our company, I have enclosed an amended Mutual Release agreement for your consideration, which outlines the terms and conditions of cancellation with a revised refund amount of $7,489.00. This new amount includes the refund of the $489.00 closing costs that you paid on this contract. We are not able to refund any monies paid for maintenance fees. Your contract is delinquent $536.85 in maintenance fees owed to the Trading Places International, which we will have to pay in full before this contract can be cancelled.

Please complete return the original copy of the enclosed documents for our records and we will cancel the contract; thereby absolving you of any further financial responsibility to this mortgage.  Once we receive the properly completed documents, we will mail your refund check to you in the amount listed above.

Also enclosed, please find a Special Warranty Deed for your review.  To relinquish all rights to this contract, please return the original copy of the signed and notarized document as well, to be processed cancellation. Please be advised you will need to sign the second page as well as print your address and telephone number to the left on the lines provided. Also included is Taney County Missouri Document Requirements. Please be sure to review this information with your notary before signing.

06/30/2015                              BBB        MORE INFO RECEIVED FROM THE BUSINESS : This owner's issues is closed as unresolved, please send details as to why.  We received information on 6/25 that the complaint was resolved, 4 days later it is unresolved.  If the owner is excepting our offer he needs to sign the forms we sent him almost 4 months ago we will honor what we offered. 

07/06/2015                pf          BBB        ReOpen the Complaint

07/06/2015                pf          BBB        RECEIVED BUSINESS' REBUTTAL RESPONSE : After further review today, refund check is in the mail to owner -

07/06/2015                pf          EMAIL     Send Business' Rebuttal Response - New Offer

07/13/2015                WEB      BBB        CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.)

                                On Monday, July 06, 2015, the business provided the following information:

                                After further review today, refund check is in the mail to owner -

                                THIS IS MONDAY, JULY 13TH, 2015 AND WE HAVE STILL NOT RECEIVED OUR CHECK. WE ARE SO VERY TIRED OF ALL OF THE DECEPTION WE HAVE RECEIVED FROM "GRANDE CROWN RESORTS".  PLEASE QUITE DECEIVING US.  WE ARE ON A LIMITED INCOME, AND STILL MAKING PAYMENTS TO OUR CREDIT UNION.  THIS HAS REALLY BEEN A HARDSHIP FOR MY HUSBAND AND ME.  WE EXCEPT YOUR PROPOSAL, IF YOU ARE HONEST ENOUGH TO HONOR YOUR PREVIOUS STATEMENT ON  MONDAY, JULY 6TH, 2015. HOW CAN YOU AND OTHERS FROM GRAND GROWN RESORTS SLEEP AT NIGHT.

07/14/2015                pf          BBB        Bureau Judged Complaint Resolved

07/14/2015                Otto      EMAIL     Inform Consumer Case Closed Answered

07/14/2015                Otto      EMAIL     Inform Business - Case Closed AJR

07/14/2015                Otto      BBB        Case Closed AJR

07/15/2015                pf          BBB        ReOpen the Complaint

07/15/2015                pf          BBB        RECEIVED CONSUMER REBUTTAL : I should have marked yes on accept, just so terribly confused with all of this.  BBB has been wonderful, but obviously Grand Crown Resorts did not put the check in the mail.

                                The consumer indicated he/she DID NOT accept the response from the business.)

                                On Monday, July 06, 2015, the business provided the following information:

                                After further review today, refund check is in the mail to owner -

                                THIS IS MONDAY, JULY 13TH, 2015 AND WE HAVE STILL NOT RECEIVED OUR CHECK. WE ARE SO VERY TIRED OF ALL OF THE DECEPTION WE HAVE RECEIVED FROM "GRANDE CROWN RESORTS". PLEASE QUITE DECEIVING US. WE ARE ON A LIMITED INCOME, AND STILL MAKING PAYMENTS TO OUR CREDIT UNION. THIS HAS REALLY BEEN A HARDSHIP FOR MY HUSBAND AND ME. WE EXCEPT YOUR PROPOSAL, IF YOU ARE HONEST ENOUGH TO HONOR YOUR PREVIOUS STATEMENT ON MONDAY, JULY 6TH, 2015. HOW CAN YOU AND OTHERS FROM GRAND GROWN RESORTS SLEEP AT NIGHT.

                                ________________________________________

07/15/2015                pf          BBB        BUREAU JUDGED COMPLAINT TO BE CLOSED UNRESOLVED : This file will stay UNRESOLVED until customer receiveds check.pf

07/15/2015                Otto      EMAIL     Inform Consumer - Case Closed UNRESOLVED

07/15/2015                Otto      EMAIL     Inform Business - Case Closed UNRESOLVED

07/15/2015                Otto      BBB        Case Closed UNRESOLVED

07/20/2015                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : We still have not received our Check from Grande Crown Resorts.  We were told it was in the mail.