Complaint Review: H & R Block - Albany Georgia
- H & R Block 501 Ledo Road Albany, Georgia U.S.A.
- Phone:
- Web:
- Category: Income Tax Service
H & R Block Overcharging for simple return, Hidden Fees and Charges for Emerald Credit Card Albany Georgia
*Author of original report: H&R Block, Albany GA
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After having a simple return (1040 EZ form) filed, via a Walmart Location H & R Block service, our son was charged $200 for the service.
The H & R tax prepares told him that the only, and quickest, way to e-file his return, would be to accept it through their Emerald Credit Card. The man rushed our son through the signing stage of paperwork and rushed him out of the cubical, to start on the next return, of a long line of people waiting.
Less then 1 hour, after this event, our son phoned, then returned to the cubical to cancel the Emerald Credit Card. Our son had, by then, read all of the fine print about this card. It was full of hidden charges and fees, that would have cost him another $200 of his return. Total benefit for H&R Block and affiliated Credit Provider, well over $400.
H&R Block told him it was too late and that no matter what he would try to do, he would still be charges these amounts and fees. The tax prep guy became infuriated with our son, even stooping so low as to use profanity, in front of a line of waiting customers, then claiming that it was started by me, his mother. (I wasn't even there, and had only had a very brief phone conversation with the man ???)
After contacting our local IRS office, our son was told that H&R Block was scheduled to send back the money, they had received from his tax refund, within just one week. (Which would have been Feb. 6 2009)
Our son has called the IRS daily, since then, only to be told that the funds still have not been returned by H&R Block.
H&R Block is telling him that the funds were put on to the Emerald Credit Card, that was issued to him. However,he was not issued a card, and all paperwork related to this was kept by the tax. prep. guy.
They have been giving him the run around since his first encounter with these swindlers. We have been told by local IRS office, that H&R Block complaints have sky rocketed and that an official investigation of their, highly questionable, service is planned.
Bottom line is. Do NOT use H&R Block. The rest of our family has been using www.TaxAct.com for the past few years. They are inexpensive and are always up to date with Tax Info. It is incredibly easy to use, and has not failed to work for any of us.
To date, our son is still being given the run around by H&R Block.
Caroline
Albany, Georgia
U.S.A.
This report was posted on Ripoff Report on 02/23/2009 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/h-r-block/albany-georgia-31705/h-r-block-overcharging-for-simple-return-hidden-fees-and-charges-for-emerald-credit-car-427510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
H&R Block, Albany GA
AUTHOR: Caroline - (U.S.A.)
SUBMITTED: Thursday, May 28, 2009
It is now May 28.2009
Our son has been given the run around from H&R Block since Jan. No one seems to have any clue as to what has happened to his money (Over $1000)
All attempts to play by their rules have been in vain. In short, H&R Block has STOLEN his money, and no one is willing to solve the problem.
We are now in the process of filing a police report, in regards to this matter.
I urge everyone DO NOT use H&R Block for tax preparation. Chances are, you will not get the full tax refund you are entitled to.
Footnote:
Another of our family members, unaware of the problems we had already encountered, used H&R Block this year. She had her Tax Return looked over by another company, who four four errors on her simple 1040EZ tax return.
She also told us, that H&R Block encouraged her to lie about things on her taxes. She left, when she realized the guy did not even know about the simplest tax laws.


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