Haier America defective dishwasher burned rack and tupperware, company will not replace the unit. Keasbey New Jersey

I purchased a dishwasher in Greensburg, Pa. in the amount of $249.00. I had trouble from day one, the soap dispenser did not open to dispense soap, the dishes were not clean, the dishes were wet, the dishes were greasy, sometimes the heating element got so hot it melted my plastic bowls, the unit actually got so hot that if I was asleep there could have been fatalities. The bottom rack actually melted wheels and bottom right side of rack totally destroyed. My husband and children and myself rented a movie to watch, I put the dishwasher on and had to stop it because we can smell something burning.

We literally had to throw some water on the rack and plastics. I have called Haier America several times and left numerous voice mails, and never had a response. I finally threatened to contact an attorney and then I received a phone call. They told me to box the unit, call them when it was ready and then fed-ex will come to pick up the unit. When the unit was picked up by fed-ex I was to call them back to let them know the unit was in route, then a new unit would be shipped out to me.

It has been a month now that I'm still waiting for a new unit. I have called and left more messages. They finally responded and said they dont have a unit that is comparable to mine and they were going to issue me a refund of $194.41. I paid a total of $264.00 tax included for the unit. They will not upgrade the faulty unit and they want to rip me off again with my refund.

Patti
Blairsville, Pennsylvania
U.S.A.