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Report: #1312968

Complaint Review: Hayneedle - Internet

  • Submitted:
  • Updated:
  • Reported By: Sue — Indian shores, Florida USA
  • Author Not Confirmed What's this?
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  • Hayneedle Internet USA

Hayneedle Plumstruck Total ripoff. Inferior products Internet

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purchased an outdoor glider 6 months ago. First the glider was received damaged, with one of the seat straps broken. Now, only 6 months later, the glider is unusable. The gliding mechanisms are falling apart, and all the little ball bearings falling out. I am 5' 2" and 120 lbs. It's not like it's ever had an ounce of stress on it. In addition, when I went to look up my order on Hayneedle it said that the glider was returned. Well it should have been but it sitting right outside on my deck!!! I just wasted $157.00 that I don't have to waste. They don't even have this inferior item for sale on the site any longer. 

I Wrote customer service to express my dissatisfaction and the reply was total bulls***. Not even coherent sentences.  What is request to describe ???  What is Plumstruck, when I ordered from Hayneedle  so pissed  do NOT buy from this company!!!

Dear Susan,

Thank you for contacting Hayneedle.

I can understand how it can be disappointing when we are unable to fulfill your request to describe. We value our customers' feedback and appreciate the time you took to let us know that your most recent PlumStruck experience was not what you expected. I sincerely apologize that we have failed to meet your expectations. 

Thank you again for taking the time to bring this situation to our attention and allowing us the opportunity to resolve it to your satisfaction.

Thank you for shopping at hayneedle.com! The place to find the perfect item for your home. If you have any additional questions, please feel free to contact me directly by replying to this email. If you are looking for help checking on an order status or returning and item, look no further! 

This report was posted on Ripoff Report on 06/22/2016 06:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hayneedle/internet/hayneedle-plumstruck-total-ripoff-inferior-products-internet-1312968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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