HCTRA Harris County Toll Authority They are over charging me Houston Texas

My Email to the Toll Authority won't work with me on lowering fees:

Dear Melanie Billingsley,

Thank you for allowing Harris County Toll Road Authority the opportunity to assist you. We apologize for any inconvenience. We are sorry to hear you are receiving violations and you have an EZ tag account. After detailed research of your EZ tag account, at this time we are showing that your account is suspended because we were unable to bill the credit card listed on the account. Because of the status of license plate BN3D284 and your EZ Tag account 1009004, we are unable to assist you with this request online. Please contact our office so that one of our customer service representatives can assist you further.

Should you have additional questions, you may call 281-875-3279 (Monday through Friday 7:30 a.m.-5:30 p.m. Saturday 8:00 a.m.-4:30 p.m.) or visit any of the EZ TAG stores during normal business hours or visit our website at www.hctra.org.

Daphne Smith
Harris County Toll Road Authority
Violation Enforcement Center


-----Original Message-----
From: MELNATAN777@SBCGLOBAL.NET [mailto:MELNATAN777@SBCGLOBAL.NET] 
Sent: Wednesday, December 14, 2011 3:05 PM
To: Violations
Subject: From HCTRA Website: Violations

Name:
MELANIE BILLINGSLEY

EMail On File:
MELNATAN777@SBCGLOBAL.NET

Account Number:
1009004

Please select your topic:
Violations

Reply Requested
Yes

Comments or Inquiry:
Can you please tell me that some of the fees can be waived.  I want to ensure balance is paid, but hoping soeone can hel pme get some of the fees waived.  Please contact me at 8324586851 or email me at melanie.billingsley@bankers.com.  My DL is 06003222 and the address on file is 15407 Woodland Orchard Ln. Cypress, TX 77433, and the phone # on file is 8324926598.  Thank you

Melanie Billingsley

Send a copy to:
melanie.billingsley@bankers.com

EMail address:
MELNATAN777@SBCGLOBAL.NET