Complaint Review: Heartland Payment Systems - Kansas City Missouri
Heartland Payment Systems Deceptive Selling Practices, False Promises, Lack of Integrity, Unresponsive, Kansas City, Missouri
*UPDATE Employee: Professional Merchant Services Salesman
*UPDATE Employee: The rest of the story
*UPDATE Employee: Get Real
Heartland raised my rates randomly a year ago because one of our locations that processed over a million dropped 200,000. Since my volume dropped "over 10%" per the 800 number I spoke to. I was tired of arguing but I decided at that time it was more hassle to leave and didn't realize the impact until later.
Then I get all of this marketing at my locations. Wow. They banked on this d**k Durbin Dollar regulation, which many get through other processors but they lie and say you don't, to make them look better. Wake up, Merchants! I pulled all 8 of our businesses away in the two states and won't be back. I will let others know about the GAME.
Be in the know! I switched two months ago and my current provider is also giving me interchange on regulated Durbin, only I am paying much less now and not punished with scolding additional monthly costs or "mandated fees" which I am told don't exist. I am getting money as fast and my service is great when I need it, which is rare.
When a company like Heartland continually preaches how great they are to everyone in the public and their employees feel they have to defend you on sights like this due to the obvious brainwashing that is going on over there - actions speak much louder than words do.
They don't put the money where the mouth is and you are a statistic, business owners. I would rather have a company EARN my business than simply put believe they are the ELITE ego sales people and call centers that screwed a couple of my businesses into believing they are the safest, only regulated, pass through company giving the Durbin Dollars back. Has anyone bothered to put them in their place. If I were other CC companies, I would sue them for lying.
My new experience is that I am very happy I moved our multimillion dollar businesses and happy to be away from a company who stretches truths and hides behind their false promises. Maybe they believe they are that great, but the truth is quite the contrary. Get real.
This report was posted on Ripoff Report on 02/23/2012 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/heartland-payment-systems/kansas-city-missouri-/heartland-payment-systems-deceptive-selling-practices-false-promises-lack-of-integrity-843374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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