Hertz Car Rental Sneaky and unprofessional rental agents - And Hertz HQ does nothing but condones their unprofessional actions. LA California

The customer service representative asked me if I would like to get a midsize SUV instead of the midsize vehicle I had booked and quoted me $52 a day for the vehicle.  The $52 was actually the upgrade fee. I was in a hurry and did not look closely at my contract - my fault.  The upgrade fee was $728 for the two weeks, more than double the weekly cost of the vehicle, which I also had to pay.  I made the mistake of not going through my rental agreement.  However, when I called Hertz billing, they kept saying that I signed the contract.  I told them it was about the principle.  I stated that they have representatives who are not up front, who are not honest or and not professional and for me that was the main issue.  But Hertz HQ embraces this kind of actions on the part of their employees and seem to want to just squeeze every $$ they could out of a customer and then hide behind the "contract."  I expect so much more from a company like Hertz.  I will never ever rent from Hertz again and would suggest folks be very careful if renting from Hertz.