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Report: #1143890

Complaint Review: Hertz Car Rental - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Jill — Kihei Hawaii
  • Author Not Confirmed What's this?
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  • Hertz Car Rental Los Angeles Airport Los Angeles, California USA

Hertz Car Rental Snuck in an upgrade after I clearly had prepaid for my vehicle in Los Angeles California

*Consumer Comment: Happened to me also.

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At Hertz Los Angeles Airport location: A customer service rep snuck in an upgrade on a vehicle that I did not order. I had prepaid for my vehicle and SAID that I did not want to pay anything additional. They tricked me into an upgrade that matched (almost exactly) the amount that I prepaid.

I did not realize it at the time  that this was additional (in the middle of the night at a kiosk at LAX with a customer service rep on a phone- not a live person) When I saw the charge after I returned home and called in I was told "You signed the contract- there's nothing we can do" but it's so obvious that the customer service rep was taking advantage of me to make their commission!!!  Hertz ripped me off.

They offered to give me back 10%. I said yes- please give it back- but not that I was not wanting the rest back. So next they tell me, "You agreed to the refund that customer service offered you" as if that meant I would not be receiving anything else. I did agree to the partial refund but not that I didn't want the rest too! 

Makes me wonder how often the car rental representatives put you into upgrades that you don't want- and people don't complain so they get to keep doing it!

This report was posted on Ripoff Report on 05/03/2014 10:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz-car-rental/los-angeles-california/hertz-car-rental-snuck-in-an-upgrade-after-i-clearly-had-prepaid-for-my-vehicle-in-los-an-1143890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Happened to me also.

AUTHOR: Chris - ()

POSTED: Tuesday, May 06, 2014

The same thing happened to us, except at the Las Vegas airport location. Ours was also over video chat. I submitted a complaint to the CEO as well at mark.frissora@hertz.com  I expect no resolution as I suspect this is a companywide issue and is the way they are taught to handle business.

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