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Report: #776357

Complaint Review: Hertz Rent A Car - Atlanta Georgia

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  • Reported By: Steve — Tampa Florida United States of America
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  • Hertz Rent A Car 2200 Rental Car Center Parkway Atlanta, Georgia United States of America

Hertz Rent A Car Deceptive practices, poor attitude Atlanta, Georgia

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I rented a car through Hertz for $84 for weekend out of Atlanta.  At the desk, was pressured to upgrade.  Was told the total for the weekend would be $115 if I upgrade, was told I would pay another $30 essentially.  Explicitly asked and was told it would be $115 instead of $84.  After I turned in the car, I noticed my card was charged for both the $84 and $115.  I called and the rep was nasty, said it my word against the sales counter and refused to put on a supervisor.  Multiple phone and e-mail requests for a manager to make contact have been ignored.  I have read the contract and it states the total charges would $115.  Nowhere in the contract does it state $115 + $84.  Hertz also has ignored my complaint through the Better Business Bureau.  I disputed the charges through my credit card. They report Hertz won't respond to their request either.  Deceptive company, be very cautious before agreeing to anything.   Have a poor customer service attitude towards consumers. 

This report was posted on Ripoff Report on 09/13/2011 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz-rent-a-car/atlanta-georgia-/hertz-rent-a-car-deceptive-practices-poor-attitude-atlanta-georgia-776357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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