Complaint Review: Hewlett Packard HP - Internet Internet
- Hewlett Packard HP Internet United States of America
- Phone: 1-866-671-7362
- Web: www.hp.com
- Category:
Hewlett Packard HP HP Refusing to take responsibility for a known defect THEY WANT ME TO PAY TO FIX THEIR MISTAKE!!!! Internet
*Consumer Comment: Same Situation`
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My notebook was purchased MAY/2007 and unbeknownst to me already defective from the manufacturer . 4 days ago today the notebook does not turn on at all I have tried everything. I went to HP's website apparently there is a recall for a whole bunch of different notebook models made by them. Not only was I not notified that the product that HP sold to me was defective but they want to charge me $259.00 to fix their mistake!
This report was posted on Ripoff Report on 03/02/2010 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard-hp/internet/hewlett-packard-hp-hp-refusing-to-take-responsibility-for-a-known-defect-they-want-me-to-576942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Same Situation`
AUTHOR: Susanw004 - (United States of America)
SUBMITTED: Monday, March 22, 2010
I too find myself in the same situation. I purchased my laptop (model HP PAvilion dv9740US) in January 2008. By November of the same year, my laptop basically cooked itself to death. HP repaired it at no cost as it was still under warranty. Several months after they "repaired" it, it started to get very hot, so much so, than I could not rest my hands on the keyboard. I had to get a fan and face it directly onto my computer..I also had a cooling pad under it.
Needless to say, it has died on me again, just last week. I have been in contact with HP, 3 times with their tech department in India...that's a joke...and a fourth time today, with a "case manager" in their corporate office. Noone is willing to help me with this. HP is fully aware they sold faulty laptop computers that contained certain video drivers made by Nvidia. They have only recalled a portion of these laptops. I don't understand why they don't recall all of them.
Just this month, China has announced they are going to pursue legal action against HP, and HP has since then apologized for the faulty computers and has offered them an extended warranty. But what about everyone else??? This infuriates me and I will not sit back and let them screw me over. I will be calling them everyday until they do what they need to do, which is repair my computer as they should have the first time.
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