Hhgregg ripoff rebate offer and poor customer service Columbia South Carolina

I visited the hhgregg store in Columbia on the day after Thanksgiving. I had not visited the store before, but was enticed by their great advertised bargains.

I had a horrible shopping experience. The associates were more interested in making sure that they got credit for a sale, than in providing customer service. I spent 2 hours waiting in line to pay for my purchases.

Although it did not happen to me, I witnessed several people who had been given a ticket for an item and had waited in line to pay for the item only to be told that the store had run out of the item.

I left happy that I had gotten a couple of good deals, but frustrated by the poor customer service. I was certain that I would not return to the store in the future due to the poor customer service.

My purchases were only true bargains due to the rebate offers. Yesterday I received a post card stating that my rebate offer was being denied due to an invalid UPC number. I submitted more than one rebate offer and there was no way that I could tell which offer was reportedly invalid.

I am confident that I submitted the correct information. The rebate forms were taped to the boxes of the items that I purchased. The company did not return my reportedly invalid UPC. Without more specific information it is impossible for me to rectify this situation.

I frequently respond to rebate offers and have never had a rebate denied. I believe that the denial of the rebate offer was part of a scam.

I do not plan on ever giving my business to hhgregg in the future. I felt that it was important to make my substandard experiences with the store known.

Deborah
Columbia, South Carolina
U.S.A.