HOME DEPOT unwilling to apply MILITARY DISCOUNT "because they would be losing too much money". Nationwide

Home Depot REFUSES to refund $169 + TAX because they said MILITARY DISCOUNT does not apply to PRICE MATCH GUARANTEE (which matches price and give 10% off incentive to buy HD instead of competitor). Now they owe me $194 + tax due to gas I spent driving 40 miles each trip, wasteing my time.

I thought this was a mistake so bought a riding lawnmower anyway, thinking it would be easily cleared up when calling 800-customer service. But all they did was to be RUDE and throw gasoline on to a burning building. I asked if they wanted to throw away a good customer who spends $30-40k a year at Home Depot? Rude customer service employee said YES, and asked what ELSE he could do for me?

By now, I'm furious. This was a mistake on HD's part, but their rude employees are shouting at me on the phone, telling me how much they don't need my business. Well, the tractor I bought is still on the trailer for a reason. Your website says nothing about MILITARY discounts forbidding them to be combined with a PRICE MATCH GUARANTEE/discount. And both of these discounts are corporate policy, NOT "SPECIAL BUYS" as the rude customer service told me. How crazy of them to try to make me believe this discount is the same as "BULK PURCHASES" or the other restrictions, outlined by customer service.

I even pointed out to HD customer service 1-800- that the website they were referring me to "check the facts" said NOTHING ABOUT MILITARY DISCOUNTS... then I read that part of the page to him. His weak answer was "it is presumed to be part of that page". I told him if HD wanted it on that page, then they should of and could of put it on there. They did not. So how lame he would refer me to that page, sayig this is where it explains MILITARY discounts can't be applied -- WHEN THE PAGE DOES NOT MENTION MILITARY DISCOUNTS ANYWHERE!!

The store manager was very nice, and I think he did a great job! He said "HD would be losing too much money" and "they could not stack special offers" But I reminded him this was not a special offer. I bought the tractor anything, thinking it was a simple math error that customer service would clear up.

I called customer service and Lionel 1-800 yelled at me and talked over me, and lied to me when I asked if I could speak to his supervisor. I felt it was a mistake that Lionel was not familiar with, and I was willing to forgive HD for not knowing. But Lionel lied telling me he was putting me on the phone with his supervisor, then after a long wait put me on the phone with the local store employee. I told Lionel he did not do as I asked. I told Lionel I had already talked to the local store manager, who was very nice but did not apply my MILITARY discount -- that was why I was calling HD CORPORATE OFFICES. Lionel was so rude to me, I pray someone listens to that conversation. Then Lionel put another "manager" on the phone, this one named Kendall.

Kendall was at first nicer than Lionel, but still refused my refund. In fact, Kendall is the one who kept saying "is there anything ELSE I can do for you" (supposing ELSE to mean he did something in the first place). I told Kendall he did nothing for me at all, and if he refused to refund me, he would be throwing away a good customer. Kendall said "that was okay and he was happy to help... anything ELSE I can do for you?" Now I'm furious, I told Kendall 3 different times he was running off a good customer. He could pull my phone number and address and see I spend $30-40k a year with Home Depot. Kendall said, "you keep saying that". I asked Kendall if he was suggesting I was LYING TO HIM???? Kendall kept saying "he was happy to help", but did nothing to help. I think Kendall (if that was his real name, or if he was a real "supervisor") was trying to be a smarty-pants to me, in retaliation for me asking for Lionel's supervisor.

Kendall kept telling me to RETURN THE TRACTOR, as if he were playing chicken, waiting to see if I would be the one to dodge. After all, I had to drive all the way to Conroe $15 round trip - now I have to drive another round trip and another day out of my life to return it!! That brings my REFUND REQUIREMENT to $194.00 + TAX. Kendall made it clear Home Depot did not need me, my money, or my purchases in the future. I asked him 3 times if he was sure he wanted to stand by this statement speaking on behalf HD? Kendall said yes, and that he was glad to have helped me.

I'm leaving the tractor on the trailer and thinking about returning it. Kendall asked when would I be returning it, so he can let the store know? He asked if I would be returning it tonight (by now it is 5pm)? I told Kendall we just got home and we were tired and needed to rest, but maybe I'd return it tomorrow. Kendall said he would tell the store I was coming back tomorrow to return the tractor (MAKING SURE TO RUSH ME, TO RETURN IT). And I said maybe I won't be returning it for 28 days. Lionel then asked if there was anything ELSE he could do FOR ME? Lionel then hung up on me.

How is it a Veteran with a 60% DISABILITY RATING WITH VETERAN'S ADMINISTRATION CAN NOT GET a MILITARY DISCOUNT with a price match guarantee, when your own website does NOT exclude it?? Here it is a military holiday Memorial Day weekend, and HD wants to give the public the impression they care, but when I call to fix it (not even to complain, thinking it was a simple mistake) am treated like CRAP from HD corporate 1-800 phone reps like Lionel and Kendall?? I am seriously insulted and sick to my stomach how I was talked to by both these individuals.

I was not asking for any extra bonus just for me. I was not asking for anything unfair or dishonest, but simply asking HD to honor their offer to give MILITARY DISCOUNTS for VETS (like myself) who qualify. Instead, I feel I was verbally assaulted and abused, only to add insult to injury to have the "supervisor" Kendall tell me how much he does NOT need me or my purchases, how happy he is to help me, and try to force me to put a date/hour on returning this tractor. All HD had to do was give me a credit on a gift card, not give me insults and excuses. And a gift card was my suggestion, since we spend so much at their store. I'm sure Lowe's will be happy to pick up the customer, seeing they too offer military discount of 10%.

You might be able to refund me $194 + tax, but you won't be able to remove the pit from my stomach. I seriously feel sick to my stomach, over being beaten up and treated bad by 2 1-800-466-3337 customer service reps. The store manager Ken Orgill was very nice, very professional. I have no complaints but compliment Ken for handling this unique situation so well. I did not get mad at him for not honoring the MILITARY discount, on top of the PRICE COMPARISON/10% he gave me. I figured it was something easy to fix with a phone call to corporate, that maybe he was not allowed to do at store level.