Samsung Refuse to supply certified tech and will not return my money for a 16 month old non working refrigerator. Bought from Home Depot Ridgefield Park New Jersey

We were getting sick but had no idea why. A few weeks ago I opened the frezzer and I had melted ice cream everywhere. The other items were no longer frozen. I looked at temps on fridge and they were all ready accurate temperature.  I bought 2 thermometers and put one in top and in freezer section. My freezer was actually 20 F and my fridge was 48.  Temps continue to climb.

For almost 2 weeks I've tried to get Samsung out for a repair. I can't use the refrigerator and I don't have a back up. We lost all of our food. Samsung said it's no longer under warranty. But that isn't true. Parts are still under warranty. They can't say it's no longer under warranty if they haven't sent a tech out to look at it to even see if the defected part is under warranty. Their refrigerators have faulty ice makers that are still under warranty. This seems to be the cause of most issues. It could very well be the issue but I won't know that if they don't send someone. Only certifed Samsung tech is allowed to work on it because it will void the warranty. Samsung says they don't have a tech in my area.

There's a Facebook group with 84,000+ members who have issues with Samsung refrigerators. This is a defect that Samsung pretends to know nothing about. When I bought this I expected it to last more than a year and 4 months. This is an implied warranty. Horrible company. I will never buy another Samsung product. If you can even find a refrigerator in your area the prices have almost doubled since the time I bought mine in June 2020. I have no idea what I'm going to do now. I can't go out and buy another one at this time.