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Report: #923848

Complaint Review: Hostgator - Internet Texas

  • Submitted:
  • Updated:
  • Reported By: Scott — Independence Missouri United States of America
  • Author Not Confirmed What's this?
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  • Hostgator Internet, Texas United States of America

Hostgator promised a money back guarantee with 45 days of trial. Refund within 72 hours. Internet, Texas

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My husband and I signed up with Hostgator at approximately 10:30 AM August 4, 2012. The web host site would not work with our computer so we cancelled our contract with Hostgator at approximately 1:30 PM August 4, 2012. On Sunday August 5, 2012 a woman with Hostgator assured my husband that a refund was due us within 72 hours. I checked my Simon card balance on August 7, 2012 and we had not yet received our refund. I called Hostgator at approximately 1:15 PM August 7, 2012 to find out why I had not received a refund and I was told by this person that we would not receive a refund for a year - when we were due to renew with them.

I was mad. He put me on hold and after several minutes I was told we would have a refund with 15 days. I wasn't happy with that answer so I got on a live chat with the same company. I spent 40 minutes giving this person everything that he requested so we could expedite our refund. About an hour after the live chat I checked my Simon card balance and there was still no credit to our balance from Hostgator. My husband got home and called Hostgator again at about 4:10 PM August 7, 2012. He was told that it would take 5 business days to receive our refund. He was also told by this same employee of Hostgator that it was "out of his hands" - that it was between Hostgator and PayPal.

Hostgator is has false advertising, inconsistent policies regarding their money back guarantee, and I feel that I am being lied to every time that I call.

This report was posted on Ripoff Report on 08/07/2012 02:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hostgator/internet-texas-/hostgator-promised-a-money-back-guarantee-with-45-days-of-trial-refund-within-72-hours-i-923848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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