Complaint Review: Hotels.com - Internet
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- Author Confirmed
- Hotels.com www.hotels.com Internet U.S.A.
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- Category: Lodging
Hotels.com Overcharged room rental Internet
*UPDATE Employee: Holes
Show customers why they should trust your business over your competitors...
Hotels.com billed my credit card $159 for a one-night room rental. Upon checking out of the hotel, I received a receipt stating the rate including tax was $105. I understand Hotels.com charging something on top of the hotel's fee, but NOT 1/3rd! I will never use Hotels.com again. Beware, and phone the hotel you're booking to see that Hotels.com is not significantly overcharging you!
Emily
Seattle, Washington
U.S.A.
This report was posted on Ripoff Report on 11/12/2008 11:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-overcharged-room-rental-internet-390742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Holes
AUTHOR: Coler - (U.S.A.)
SUBMITTED: Monday, December 01, 2008
When booking through Hotels.com your reservation is pre-paid, you receive an Email conformation which is the only form of receipt you receive, The only time you would get a receipt from the hotel is if you had any incidentals or room charges. Our prices are discounted off the hotels rack rate and therefore couldn't have been 50 dollars more expensive than the hotels rate. If the hotel tried to charge you and extra $105 I would be furious, but with the Hotel not our company.
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