Complaint Review: Hotwire - Internet
- Hotwire Internet USA
- Phone:
- Web: hotwire.com
- Category: Hotel
Hotwire Fraudulent pricing on Hotwire.com Internet Internet
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I booked a hotel reservation on hotwire on May 28th for a May 30th hotel stay. The price at the time was $70 (I have a screen shot). When I received the confirmation by e-mail, the price had jumped to $74, and there was an additional $20.95 in taxes and fees - suddenly my $70 reservation was costing me $94.95! I immediately called hotwire to cancel, but they "explained" that since it was a hotrate, it could not be cancelled. I explained what happened and was told to fax a copy of the screen shot showing the $70 rate and I would hear back in 7 - 10 days (my reservation was in 2 days) - not a lot of help. I called back 3 more times to speak with another supervisor, twice I was conveniently disconnected when I explained the problem, and the third time I got the same company line. I finally called American Express and contested the charge. I will never use them again.
This report was posted on Ripoff Report on 05/29/2015 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/internet/hotwire-fraudulent-pricing-on-hotwirecom-internet-internet-1232177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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