HOTWIRE ripoff San Fransisco California

8/31/03 after searching priceline,cheap tickets,others,Hotwire was found,I wanted flight + hotel for 9/20/03 so I log in to their website with my email +credit card info where I want to depart,+ arrival city.

A paper confirmation (e ticket) is printed out without my signature,only when I had clicked purchase did a ticket number appear with an itinerary,with their rules about no refund,change,cancellation,exchange or transfer allowed,trip protection is only good in cas eof emergency,like if flight were cancelled,or a natural disaster occurs.

well by 9/17/03 my plans changed,so I requested a credit back to my credit card,they emailed me they apologized I couldnt use the purchase,but their rules apply,my position is that if at anytime a customer is not satisfied for any reason with a purchase,at the retail location simply return the merchandise,request credit,or refund,their supervisor emailed me that I entered into a contract when I clicked purchase without a signature guarantee that is questionable because someone could have accesss to your information and enter your credit card information and since there are privacy concerns what guarantee do I have that Hotwire wont sell my information to other users without my signature, Any way their supervisor told me that they will continue to hold me to the contract that I agreed to an email is not an agreement from them,nor is it going to hold up if I pursue remedy from other avenues to resolve it.

I have asked my bank to credit my account according to the dispute herein I could accept the terms the company provides if I had entered into a contract,again an email confirmation isnt validation without a signature,however since I was cancelling the travel I could see an fee for that maybe $25.00 off total price of flight + hotel but not Hot wire keeping all money paid by credit card.

Randy
Clearwater, Florida
U.S.A.