Household Credit Services RIP-OFF, late charges & over-limit fees UNFAIR PRACTICES! City Of Industry California

If it were me you were speaking to I would have waived some fees for you due to extenuating circumstances, however, with Account secure plus, it's not waste, I've had many cm's tell me it's helping them out. You have to be patient with paperwork, but again, I must tell all cm's that you HAVE to read your information that you get. Acct Secure Plus has an info packet that they mail and in it it mentions that if you are charged late fees etc... they will be reimbursed by the service.

You can't please everyone and I do think that someone should have waived something for you.

I just want to comment on the protection you can purchase through credit companys. ITS A WASTE OF MONEY!

With that said, I was plesantly suprised by Household. It put my other creditors in a position to have to follow HH example.
On Nov 12, 2004 I mailed 3 credit card payments from my residence. Nov 19 I went to my online banking and noticed a check clearing for unusual amount. My bank allows you to see on line the actual image front and back of paid checks. I thought it was some mistake and took my check book out to compare to the duplicate in my checkbook. Instantly I knew I had been victimized. The check in question was originally made out by me to Household in the amount $50. I was looking at that check being used at an Albertsons market 1 block from my house on Nov 16 for $267 ( $60 cash back) I went through the rest of my credit card payments only to find none had been cashed after they were mailed out 2 weeks ago. I verified none had been received bt the credit card companys. To make a long story HH was so understanding, foregoing the request I have a police report filed. I called the other companys back and told them I would be paying them off, and using my HH card for any future charges. They then all agreed to forgive the late fee and not require payment till my next billing cycle.

I may be back to post if they do not follow through with the promises they made. However on one of the worst days of my life, they took very good care of me.
My mom once told me-
Its not what you said
Its not what you did
Its how you made the person feel
HH made me feel like I was not the one to blame or going to penalize me further, they would wait until my bank had processed new checks and recovered the money that was stolen.
I can only speak for myself, HH has earned my business.