Household Credit Services unauthorized check by phone! Salinas California

On Jan 28, 2005 at @8pm I recieved a call from a rep from Household. She informed me my payment of $30 was past due. She asked if I would like to put a check on file. I said no I will be paying the balance next Wed.
Wednsday 02.02.05 I called and got the balance due. The girl told me it was $421.94 give or take (could not give me an exact) I sat at the computer and made a pymt from my checking to Household of $421.94 (normally 3-5 days to process).

On thursday 02.03.05 I recieved an e-mail stating my payment of $382.34 was recieved. I called to find out, after 5 people and an hour and a half, that the girl from the 28th of Jan. went and put a check on file for $382.34.

After 3 days and roughly 3 hours on the phone they decided to refund my $382.34, they did, however when my bank recieved the wire transfer it was for $15 less (a wire transfer fee from household). I went straight up!

I called back again, and finally got impolite. I told them what I wanted was all my money back and you eat the balance on my card or I will pursue this further. After speaking with 6 people in four different locations I finally found someone who understood they had broken some law. They agreed to refund my $421.94 payment and to eat the balance on my card of $421.94. I was happy.

Today they wired my $21.94 to my bank less the 15 wire transfer fee. I called again and the girl who answered informed me I had a $62 credit on my card.(How?). This company is so shady it makes me sick. I would not recommend them to my enemy.

Tom
Delevan, New York
U.S.A.