Hoverboard360 Defective product, ZERO communication! New York Internet

 I ordered a Hoverboard for my son for Chrismas via Hoverboard360.com with the assurance of a guaranteed two-day shipping process. It took over a week to receive it. The product was shipped from CHINA, and was cleared through customs. I received the product on 12/23/15 and was so relieved. What concerned me was that every time I tried to get through to the company telephonically, no one EVER answered and I was disconnected multiple times after waiting 10 minutes per call. I thought perhaps it was because of the holidays they were swamped with orders, calls, etc. So, I overlooked it. On 12/24/15 after my son was in bed sleeping, I charged the product for two hours and then tried to use the hoverboard. IT ONLY WENT BACKWARDS, and it was erratic. I fell twice, and figured perhaps I was doing something wrong. Christmas Day comes and my son is ecstatic. The hoverboard behaved exactly the same way for him. He was upset. I tried it again and fell. He became even more upset. So, on 12/26, I took the hoverboard to my local mall an asked an experienced hoverboard salesperson to try it out for me. SAME THING, and she nearly fell down. She advised that it wasnt working properly and it needed to be returned. I then called Hoverboard360 on Monday, 12/28/15 at exactly 9:01am and waited 20 minutes (2 calls) until someone named Delores answered. Not very professional in my opinion, but she manged to tell me that I have to take 3 photos of the product and attach them to an email directed at: returns@hoverboard360.com. She assured me that I would not have to pay for any restocking fee or for postage if the product is defective. She advised that it would take 24 to 48 hours to get a response. I took the 3 photos and emailed the aforementioned address that day (Monday, 12/28/15). Today is Wednesday, more than 48 hours post-email from me. I made at least a dozen attempts, spending several hours trying to contact them with NO ONE answering the phone. I re-sent Monday's email about 6 times, and still NO reply from anyone today. I am livid, and advised them via a final email that if I do not hear back from them by tomorrow that I will be doing anything I can to smear their name and seek legal action against them as well. BEWARE OF HOVERBOARD360!