Complaint Review: HP Hewlett Packard - Internet
- HP Hewlett Packard hp.com Internet U.S.A.
- Category: Computer Manufactures
HP Hewlett Packard Warranty Scam Internet
The laptop is a DV9000 about 2 years old. The hard drive failed on the laptop. The HDD was a Seagate momentus 120 GB. A phone call to tech support about 2 months ago resulted in extensive conversations to attempt to revive the computer, no offer to pick up was mad, and the consultation did not succeed in reviving the hard drive, but they sent me recovery disk for a charge of $30 which also failed to revive the hard drive.
I then requested a new HDD. HP stated that they would send one but I only had 15 days to return the defective drive or they would charge $300-$600 (credit card required to get them to ship the new drive). I indicated I needed to recover the data on the drive and 15 days was not enough time. They stated that I should send the drive to a recovery service to recover the data and then request the replacement drive.
Several weeks later I recovered the data at micra data recovery services (excellent job) and requested the replacement drive. HP refused to send me a replacement drive.
First they told me that they would charge my CC $300-$600 if the supposedly bad HDD did not reproduce the error reported.
Then they told me the HDD was out of warrantee because it was opened by a non-HP 3rd party.
I purchased a replacement drive (same brand 2x the size) for $75 at staples.
HP has demonstrated a dishonest warranty process designed to intimidate the customer into abandoning his claim.
BUYER BEWARE - dont buy the warranty
Better yet dont buy HP
Chestnut Ridge, New York
This report was posted on Ripoff Report on 05/27/2009 08:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hp-hewlett-packard/internet/hp-hewlett-packard-warranty-scam-internet-455719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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