H&R Block Terrible Experience Highlands Ranch Colorado

My wife and I had our taxes done by a Senior Tax Advisor at H&R Block in Highlands Ranch (9559 S. University). We were in the market for someone closer to Highlands Ranch.

Our experience was terrible.

• Prior to visiting we had asked for an estimated price for a simple tax return. They couldn’t provide an estimate which seemed very shady (anyone you do business with can do thi

• The consultation area is a cube farm with low walls. You can hear every conversation around you and they can hear your business including social security numbers and bank account/routing numbers. We were very unnerved by the lack of confidentiality. You might as well have been at Walmart getting your taxes done.
• Prior to our visit we did not receive a typical letter reminding us about the typical forms to bring in. As a result, I had to run back home and return with a few simple forms we had forgotten. In the end we had to schedule a follow up appointment.

• I received 9 phone calls with a 1 week time frame to set up a follow up appointment (which I had already scheduled). This was very frustrating, it made it seem as if they didn’t have their act together.

• The lack of security for our files was a joke. They had a small cabinet that was unlocked. Imagine all your social security and tax info easily accessible to anyone.

In the end we were charged 2x more for our simple tax return than we had paid the previous 2 years.

We will never return to H&R block and I would not recommend them to anyone.