Report: #1136796

Complaint Review: H&R Block - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Kaye — Spartanburg South Carolina
  • H&R Block Nationwide USA

H&R Block Poor Customer Relations & Horribly Overpriced Nationwide

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I was the first scheduled morning appointment in the office that I visited. Even still, when I arrived I had to wait an additional 15 minutes for the preparer to gather documents required for filing. When filing, these issues arose.

1) STRIKE ONE: The preparer did not understand how to report my educational credits and asked me to return that afternoon for a second appointment. (This should've been reason enough for me not to trust H&R Block - the expert wasn't at all an "expert.")

2) STRIKE TWO: The filing fee, as a student, with no (what I perceived to be) complicated deductions was $295.00.

3) STRIKE THREE: When I returned, the accountant was incredibly unprofessional and rude, stating that they had "others waiting" and hinted that I should rush through remaining paperwork. Mind you, they took all of *four* hours to get back to me / call me in for the afternoon follow-up appt.

There are some decent offices out there, I'm sure, but this wasn't one of them. I am extremely disappointed with my first and only experience at H&R Block. It left a horrible taste in my mouth and I won't be soliciting their services again. Each and every employee should be trained in professionalism and be held accountable - they are, after all, representatives of a business *based in client relations.* And yes, one bad apple *does* spoil the bunch.

This report was posted on Ripoff Report on 04/06/2014 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hr-block/nationwide/hampr-block-poor-customer-relations-amp-horribly-overpriced-nationwide-1136796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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