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Report: #553702

Complaint Review: Hsbc Auto Finance - Carol Stream Illinois

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  • Updated:
  • Reported By: Katt — Raytown Missouri United States of America
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  • Hsbc Auto Finance PO BOX 5218 Carol Stream, Illinois United States of America

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I purchased a car (2003 Buick Century) with HSBC Finance in Oct 2003. The contract states 72 payments for a total of 6 years. In the past 6 years, I was 15 days late on my payment ONLY 2 times and did pay the late charges shown on the payment the following month. I also requested an extension twice in the 6 years so my final payment was 2 months later than in the contract. I followed all the guidelines for the late pmts and the extensions and was NEVER told there would be any other fees incurred for the late pmts or extensions. My last payment (72nd) was paid in Dec 2009 but HSBC now tells me I still owe $1130.52. I spoke to a rep on 1/4/10 (after receiving a bill for Jan 2010) and was told that was the amount due because of the 2 late pmts (which she acknowledged I had paid late fees on) and the 2 extensions, I incurred this additional amount. There is nothing in my contract that states this and NO ONE EVER said anything about this additional amount being due for late pmts or extensions. I am furious and want this loan to be paid as of Dec 2009 as it was stated in my contract after the 72 payments were paid. I am a single (almost senior citizen) person and cannot afford this extra amount that is not due on my loan. I met my obligations and paid all my payments even at times when I could not afford food. I want the company to meet their obligations and mark this loan paid in full as my contract stated. I have a copy of my contract if necessary to show the payments etc. I am also sending copies to the Attorney General, Consumer Affairs and Call For Action regarding this matter. 



I have tried to work with the company, but they just insist this is due even though it isn't/wasn't stated on my contract or when I requested the extensions etc.

This report was posted on Ripoff Report on 01/13/2010 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hsbc-auto-finance/carol-stream-illinois-60197/hsbc-auto-finance-hsbc-finance-they-are-charging-me-additional-money-after-my-72-pmts-on-a-553702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Comment

I Want, I Want, I Want!

AUTHOR: Jim - (USA)

POSTED: Saturday, March 24, 2012

Late payments and extensions keep the interest clock running. Standard procedure for all loan companies. Check your paperwork.

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#1 Consumer Comment

I want justice and vindacation hsbc approved me for a vehicle loan I traded my car sighed papers two weeks later they say I dont meet their credit granting critria

AUTHOR: Pissed off consumer - (USA)

POSTED: Friday, March 23, 2012

This company is nothing but a bunch of lying a*holes. They approve for a new vehicle loan, then two weeks later they took the loan back. I had already traded my current car. Hsbc is nothing but crooks and liars. I would like to know how they get away with ruining peoples lives.

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