Report: #559573

Complaint Review: HughesNet

  • Submitted: Mon, January 25, 2010
  • Updated: Mon, January 25, 2010
  • Reported By: Serge — Port-au-Prince Haiti
  • HughesNet

    United States of America

HughesNet DidecWay Medical Doctor Internet

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I'm a customer of Hughesnet outside of US in the Carribean. I have the same problem with the "FAIR ACCES POLICY" application. Every time I use the net to look at some video on Youtube more than 30 minutes, sometimes only to update Windows my Internet is shutoff by DirecWay for 24 hours, sometimes more.

Note that the Company never tell you when begin the day and when it finished so, they capitalize on you in taking 24 hours when you excess the narow bandwave they they allocate. Note that often I uses internet for a short period in the days and it happens that I don't use the system for days, sometimes weeks but DirecWay never give you credit for the times you don't use the internet service. They penalize you ony, outrageously, for 24 hours since the moment they estime that you exceed the 125mb bandwave. Hughesnet know that generally, people using the sattelite internet don't have any other choice, so they abuse of this situation.

During this terrible seism in Haiti, I had emergencies and my internet was shutoff by Hughesnet many days because of their "Fair acces Policy"! This situation nis very critical.

I'm very mad of this policy that must be repported and corrected!

Port-au-Prince - HAITI.














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