Report: #1203305

Complaint Review: Hughesnet

  • Submitted: Wed, January 21, 2015
  • Updated: Wed, January 21, 2015
  • Reported By: JB Steel — Wheeling West Virginia
  • Hughesnet


Hughesnet Hughesnet Sell Substandard Plans to Force You to Pay for Service Internet

*General Comment: Not Hughesnet's Fault.

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Okay, so Hughesnet gives you a 'data allowance' (rip off alert!) for your home use. My usage renews on the 10th at midnight. Last night it's running slow and I check. It shows I've already gone thru 10 GB which is my measley little allowance. (10 days use) I'm not allowed to watch movies on Netflix or Hulu. If my neices or nephews come over they can't play online games. I call them and their solution is to NOT STREAM HD VIDEOS! So there solution to my internet problem. Is to USE THE INTERNET LESS. Then the SCAM kicks in. You have to PAY for more GB"S of data by BUYING TOKENS AT $5, 500mb, $9, 1GB and $16 2GB. SO OBVIOUSLY THEY KNOW WHAT THEY ARE SELLING YOU IS SUBSTANDARD SERVICE. IT IS SCAM TO FORCE YOU TO PAY MORE FOR YOUR INTERNET. If not you are subject to their 'fair use' policy which SLOWS DOWN YOUR INTERNET ACCESS TO 56K MODEM SPEEDS. They actually had the brass to tell me that I had used up 250mb in a half-hour while I was doing nothing but talking to tech on line. I WASN"T ACCESSING ANYTHING ONLINE DURING THAT HALF-HOUR. Next month I'm forced to go back to Comcast which is less horible. If you are at a fixed location you should not have to pay charges as if you are roaming. It should be the same as a hardline connection. Big cable annd internet in general is a fixed game but Hughesnet is the worst service I've ever had.

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#1 General Comment

Not Hughesnet's Fault.

AUTHOR: Gabe1972 - (USA)

If your computer is downloading while you aren't actively doing anything, then it could automatically be updating Windows or some other program, like antivirus, and OneDrive is most certainly eating up your bandwidth, too.  Setting your Windows update to "Check for updates but let me choose whether to download and install them" is an absolute must.  Also make sure your OneDrive settings are all OFF, if you have Windows 8 or 8.1.  Forget using the cloud with satellite internet.  It's simply not compatible because of your limited monthly data allowance.  Those are two things that can eat away at bandwidth while not doing anything.  Windows Update and OneDrive.  Adjusting both of them is an absolute MUST.  Windows update under your control and choice, and all OneDrive options OFF.  There's no way to uninstall OneDrive or even disable it.  Unfortunatly, you just have to turn all of the options off.  That's the only way to control it.  Now that I think about it, OneDrive is going to be the biggest bandwidth hog of your computer.  Turn all options off.  I can't stress this enough.  Turn all options off. 


Swipe the right hand side of the screen, go to settings, then Change PC Settings, then OneDrive, and turn ALL of the options OFF.  All black or grayed out.  You want nothing in OneDrive on.


The Windows update options are on the Windows update screen under change settings.  Put in on what I said so you control when it downloads and when it installs.  With satellite you want nothing that is a bandwidth hog to just run on the fly.  You want to control those things.  Those two for sure, others at your discretion.       


As for the rest...Hughesnet has a finite download amount.  Streaming videos and playing games eat away at this amount very quickly.  This is something that you should have checked out before you signed on with Hughesnet.  It is not an ISP that is catered to watching videos or playing online games, like most others are.  Again, this is something you should have looked into before you signed on.


I am not trying to defend Hughesnet, as I have them and don't really care for them, but it's the only option I have living out in the country.  But I know that you can't use it for the things you used it for.  It's for regular browsing, email, a few vids on Youtube or something, but definitely NOT made for the things you are trying to do.  You can't blame the company for not doing your own research.


I hope you can find a way to either use it within the restrictions that satellite internet has, or somehow get out of the contract, but I highly doubt the latter.  The only thing you are probably going to be able to do is learn from this incident.  But, again, you can't blame them for your lack of research.


Hughesnet knows that if you live out in the boonies that you have no choice if you want high speed internet.  They can charge whatever they want, FOR whatever they want.  It's extremely overpriced and, again, you have a set limit per month, whereas very few other types of internet access do.  Unfortunately, it's something you will have to deal with for now.  A few years from now over the air types of internet should be more readily available, but for now you will have to deal with the headaches of satellite internet. 


Once you get those things I mentioned set, and learn to live within the parameters of the plan, you should be alright and you will get used to it.  It's still better than the alternative...dial up.   

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