Report: #869815

Complaint Review: Hughesnet

  • Submitted: Tue, April 17, 2012
  • Updated: Tue, April 17, 2012
  • Reported By: Upsetwithyou — tonopah Arizona United States of America
  • Hughesnet

    United States of America

Hughesnet Rural Internet Internet

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We bought a house in the country, never lived that way before found that only dial up or Satellite Internet was available in this area. Called Hughes net and Wild blue when Hughes net offered a package for 110.00 basically with .5 mbps better speed over wild blue we went with them, Bad mistake! We bought the router and satellite dish for our server and this is what we get

we buy
Power 200
2.0 Mbps/300 Kbps

450 MB<--- is the download limit a month that we didn't realize and is our fault

but what we get at the best of times is .30 KBPS down and less then 5 kbps up.

When you call the tech said it was because the router was over heating and damaged which we had a mo contract that covered it, but they charged us 48.00 to replace it, The new one still over heats and we had to buy a fan to sit next to it blowing air on it constantly, we are afraid it will catch fire.

They say well you do get 2.0mbps but with transfers from satellite to modems to computers etc and back that you loose signal strength but that is a lot to loose, we are also locked in to 48 months we have 44 more to go. but i will have to break contract because in my opinion they already have with not having a constant 2.0 mbps except at 4 in the morning!

Shame on you Hughes net for taking advantage of people who have to alternative!

This report was posted on Ripoff Report on 04/17/2012 09:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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