Complaint Review: Hughesnet
Hughesnet Croy Communications Lies, lies, lies! Stole my money! Nationwide
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They say high speed internet! Pffff! More like dial up with a kick! I fell for hughesnet lies and let them install their internet because I thought I was paying too much for my current provider. I feel so stupid for believing they could be as good as Cox Communications! The salesman told me hughesnet was rated number one and Cox was number five. He told me I would be able to see the difference in speed when the Installer came out. He told me the data would be enough for a family of four who uses internet tv. The day the Installer came he laughed when I told him what the salesman had said. He informed me that hughesnet wouldn't be enough for what I needed it for. At that moment I should have told him to leave! Why didn't I tell him to leave?! ((SMH!)) I called to cancel at that moment but the lady on the phone said try us out and if you don't like it we will refund your money. I had nothing to lose...only $50 to get their service active and $100 for a router that they don't provide. My dumb a** fell for the lies again and let the Installer proceed with installation. Not even an hour later my speeds were super slow and couldn't even keep up with the game I was playing. I called hughesnet and they said we can up your speed for free to see if you're satisfied. Another couple hours and my sling tv would not load. I plugged my Cox modem back in and boom, my sling tv worked! Hughesnet was to blame not my devices. I called hughesnet again to cancel and what do you know...they had no record of my promised money back! I was seeing red by this time and let the lady have a piece of my mind. Was it wrong? Hell no! She deserved to hear my frustrations since I was just taken by their company for $150! I'm sorry ma'am is all I got from the broken English voice on the other end. She said, we can try to fix the speeds for you. I refused and said cancel it now! I'm still waiting for my cancellation email from them and to see if I get hit with more fees even though I was promised there wouldn't be any. Please do not fall for their lies! Learn from my mistakes and stay far, far away from hughesnet! Satellite is only for the people who live in a desolate area where nothing else is available. Even then it's not worth wasting your money for dial up speeds! You will get stuck in a two year contract no matter what and if you cancel before that they will hit you with early termination fees, etc, etc! DON'T DO IT!!!
This report was posted on Ripoff Report on 02/18/2017 09:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-croy-communications-lies-lies-lies-stole-my-money-nationwide-1356971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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