HughesNet HughesNet.com BEWARE: HughesNet charges customers $400 for canceling service with them Dallas Nationwide

Beware of HughesNet.com. There satellite internet service is always down. They never send anyone out to help when service is disrupted. They only allow you to talk to a computer generated customer service agent or someone who answers questions based on multiple choice q&a call scripts - meaning they never fix the problem. After 20 times in 3 months of spending time on the phone correcting the issue with HughesNet, only for them to upsell me more services that were unsatisfactory, I decided to cancel my account. When canceling my account with HughesNet.com, they shared with me that I would be charged a $400 cancelation fee and was responsible for shipping back there equipment. They do not accept equipment drop off or provide a service technician to pick up Equipment from your house. I mentioned to them that the technician who installed my equipment placed it too high on my house and I was unable to get this down. They told me to ask a friend or neighbor! So sad! On top of that, they said I had 45 days to mail the equipment back or I'd be charged another $300. Not to mention, they didn't send me the shipping box until 3 weeks after I canceled my account, leaving me less than 45 days to return their equipment that they installed on my house, out of my reach. 

All in all, I paid $700 for an awful customer experience and service that never worked.

Unless you want crappy internet, awful customer service, and want to pay to cancel your crappy service...I suggest you don't use HughesNet.com. Worst experience ever!