Complaint Review: Hughesnet
- Category: Internet Service Providers
Hughesnet is Ripe for a Class-Action Lawsuit Germantown Nationwide
*REBUTTAL Individual responds: Class Action Against HughesNet
*Consumer Comment: The only people who benefit
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Hughesnet should be the subject of a class-action lawsuit. Its sales representatives misrepresent facts including, but not limited to, the quality of service and the pricing. I do not know how many people experience what I have been experiencing, insofar as the connection speed and the modem rebooting every 10 minutes, but I can't imagine it not being a nationwide problem. I recently spoke with a Hughesnet representative, who happened to be in the Philippines, about upgrading my service, since I had purportedly went though all of my allowed mb within 6 days from it being refreshed (a lie).
The representative told me I would have access to the additional speed within 15-20 minutes. I later received an email from Hughesnet stating that the upgrade would only be available between the hours of 2-8 a.m. Seriously! I informed Hughesnet that I was canceling my service at which time they told me I would be charged a $250 cancellation fee. Not only is this unconscionable, it's exploitative. Why would I pay $250 for nothing? I believe that Hughesnet should be made a party to a class-action lawsuit, and investigated by the FCC and FBI.
Do Not Use Their Service Under Any Circumstances
This report was posted on Ripoff Report on 12/28/2014 09:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-is-ripe-for-a-class-action-lawsuit-germantown-nationwide-1198073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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