Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #370648

Complaint Review: ICU, Inc - Surry British Columbia

  • Submitted:
  • Updated:
  • Reported By: Fort Collins Colorado
  • Author Confirmed What's this?
  • Why?
  • ICU, Inc 800-15355 24th Ave., Ste.460 Surry, British Columbia U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On April 23, 2008, I found the above company on the internet, and after talking to a Mr. Tom Daniels at 888-342-7737 I agreed to hire his company to repossess a vehicle that I had co-signed on for my former son-in-law that e payments were not being paid in a timely fashion.

Mr. Daniels told me the repo fee would be $400.00, which included 15 days of storage, and $200 if they had to make a key. Since I had a key, I told him the key charge would not be necessay. He then faxed me a Hold Harmless form, which I signed and sent back.

The vehicle was in Las Vegas, so that is where the search began. Since I have friends in Las Vegas (I am in Colorado) they would call me from time to time and let me know when they spotted the vehicle. I would then call ICU and by the time they would get to the location, the car would be gone. Originally, I spoke to a Mr. Jay Carter at 866-626-7376 and he assured me they would find the vehicle. Periodically, he would call me and tell me that they couldn't seem to locate it.

After 60 days I had a call from Amanda Pierce. She told me she was the new contract on that case. Again, I would call her when ever the vehicle was spotted, and again it would be gone by the time they got there.

On July 11, 2008, I had a call from a friend telling me the vehicle was in Westminister, CO. I called Amanda Pierce and gave her the address, and she had a truck pick it up. I ask her where I could pick it up, and she told me that she would have to send me an invoice on Monday, July 14th, and as soon as I paid that, they would tell me where it was. Remember, I had a key and could have picked it up my self, but felt since I had this agreement with ICU that I should honor it and let them pick it up.

On Monday, July 14, 2008, I received a fax statement from ICU for $8230.00!
Talk about shocked! I called Amanda Pierce and told her there must be some mistake. She said no, that was the correct amount and that it was so high because of all the skip-tracing that had to do, and all of the gas and time they used looking for it in Vegas, and if I wanted the vehicle that was what I was going to have to pay. I reminded her, that I am the one who kept telling them where it was and they were the ones who failed to get out there in a timely fashion and pick it up. Most likely, they would have never found it if I hadn't called them with the address.

In the next few days, I started getting calls from Rick Green telling me that I needed to pay this bill, or they were going to haul the vehicle to Texas for long-term storage while this issue was mitigated. At that point, I contacted an attorney. I also contracted the Attorney General's office in Nevada and they told me this company wasn't even licensed to do business in Nevada and they were going to look into the matter. The Attorney General's office in Nevada was very pro-active in filing a complaint. I also contacted the Attorney General's office in Colorado. They were not very helpful, but forwarded my complaint on the The A.G. in Delaware, where this company is licensed. Nothing has come from these complaints as of yet.

Finally, the Lender called me and told me that ICU had contacted them and that they were going to sell the vehicle if the Lender didn't pay this fee. The Lender then contacted me and said that their legal department told them they needed to pay. The Lender would pay ICU, then turn around and sue me for that amount, plus they would repo the vehicle.

So, talk about being between a rock and a hard spot and wanting to retain my credit, I had no choice but to send ICU a check. They did negotiate the fee down to $7,000.00, which is still highway robbery, but I paid it.

One final thing, if you read the HOLD HARMLESS they send you, it says that they can charge you a percentage of the value of the vehicle for their services. What they don't say, it that they determine the percentage, and they determine the valuse. Pretty sweet deal for them!

All I can say in closing, if you are thinking of hiring these people, DON"T!

Chuck
Fort Collins, Colorado
U.S.A.

This report was posted on Ripoff Report on 09/07/2008 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/icu-inc/surry-british-columbia-v4a-2h9/icu-inc-tom-daniels-888-342-7737-jay-carter866-626-7376-amanda-pierce-866-495-451-370648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
8Consumer
0Employee/Owner

#9 Consumer Suggestion

Definitely scam artists!

AUTHOR: Steve - (USA)

POSTED: Friday, February 03, 2012

I just read your post and couldn't believe it.  This exact thing just happened to a friend of mine except they are "extorting almost $38,000.00 from him to get his motorhome back.

They quoted him$500.00 over the phone to pick it up since he gave them the address where it was located.  They picked it up then invoiced him $500.00 for the repossession, $150.00 for new keys, 90.00 for a "Lockout Fee" and $36,000.00 for "Skip Tracing".  There was no skip tracing involved.  As I said, he gave them the address.  They refused to tell him where they were located or where his motorhome is until he pays this crazy amount of money.  Unbelievable!

There's a blog about these people at http://www.rv-repossession.com/wordpress

Grrrrrrrrr!

Respond to this report!
What's this?

#8 Consumer Comment

THIS COMPANY WILL TRY & EXTORT MONEY FROM YOU!!! THEY'RE SCAMMERS

AUTHOR: Timetosurrender - (USA)

POSTED: Friday, September 25, 2009

We used this company to repossess a vehicle in California. Pretty much the same story. we were qouted a price of 350.00 & the bill ended up being 2,000.00. I skipped traced myself & they new exactly where the car was. They picked it up the next day. but yet they think they deserve all that money for no work done. THE GUY THAT RUNS THIS PLACE RICK GREEN IS A CON ARTIST.. DON NOT USE THIS COMPANY I WARN YOU THEY WILL RIP YOU BLIND. THE SCAM STARTS WHEN THE COLLATERAL HAS BEEN REPOSSESSED.

Respond to this report!
What's this?

#7 Author of original report

One year later

AUTHOR: Chuck - (U.S.A.)

POSTED: Thursday, September 24, 2009

I am sorry that these theives are still on the loose.  It's been just a little over a year ago that I filed the original rip-off report, and I had hoped they would be in jail by now.  Unforturnately, most people don't come to this site until they have been burned!  As far as the positive feed-back on this site I am sure it was posted by one or two of the gang.

Respond to this report!
What's this?

#6 Consumer Comment

ICU, Inc. (www.tracerservices.com) is NOT reputable!!!!! They LIE, CHEAT and STEAL!!!

AUTHOR: Browneyedgrl1965 - (U.S.A.)

POSTED: Monday, March 23, 2009

BE AWARE! DO NOT USE THIS COMPANY!
I have been scammed by this company also.
By the way, Aries Auto (ICU, Inc.) why would a car dealership that doesn't even exist take the time to keep sending rebuttal after rebuttal LYING about who they are unless they were the company that was trying to save their own reputation? The light is now on ICU, Inc. (www.tracerservices.com) and others will see how ruthless and evil they are to people that THEY are SUPPOSED to be working for and HELPING. They got it all wrong and they got greedy and hurt the very people that support them, the customer.

This company lies and cheats and steals from people who are just working hard trying to make ends meet and need help. They quote BOGUS prices, charge WAY higher than amount quoted then hold your property hostage and threaten.
The lowest of the low in my opinion.
PLEASE PLEASE PLEASE stay FAR away from this company!!!!
They stole my boat, but they didn't steal my voice!

Respond to this report!
What's this?

#5 Consumer Suggestion

wow

AUTHOR: Here2help - (U.S.A.)

POSTED: Thursday, March 19, 2009

that sounded like 2 bad late night commercials.

Respond to this report!
What's this?

#4 UPDATE Employee

You get what you pay for

AUTHOR: Aries Auto - (U.S.A.)

POSTED: Wednesday, March 11, 2009

I have used ICU several times int he past with good experiences. Now they are not the cheapest company in the business, but clearly the best. They always have got my collateral and we have always got our cars back after we paid them. They have even sold some of them and arranged very reasonable storage and delivery to auctions for us.

ICU IS AWESOME AND HAS BEE A GOOD BUSINESS PARTNER AND HAS REDUCED OUR CHRARGE OFF ACCOUNTS BY 60% Before you charge off a vehicle and accept that you will never see it again. Call ICU they will get your car when nobody else can.

Respond to this report!
What's this?

#3 Consumer Suggestion

I HAVE PERSONALLY DEALT WITH ICU INC AND THEY ARE DEFINITELY A SCAM NOT REPUTABLE!!!

AUTHOR: Browneyedgrl1965 - (U.S.A.)

POSTED: Wednesday, March 04, 2009

PLEASE BEWARE, ICU, INC IS NOT REPUTABLE, THEY MAKE THEIR MONEY USING DECEIT TACTICS AND LYING TO THE CUSTOMERS!

This company should not be trusted. I have personally done business with them and they are shady and will quote one price over the phone, usually $350 or $400 for a repossession (just call the number and ask them about their prices for repossions), then get you to sign their form, once that is done, you are screwed because they will take your property and hide it and tell you to WIRE THOUSANDS TO CANADA in order for you to get the information to where your property is located, usually out of state. Their site states they take credit card payments, but they refused and wanted the money wired from me. Well, funny thing is, IF you wire the money to another country, they can take your money AND your property so you will NEVER get your property back. JUST LIKE ME. I never wired the money, instead I got an attorney and reported them to every agency I could think of. They are running a scam on people and the sooner these people are stopped the better for consumers out there looking for TRUSTWORTHY companies that will be upfront with EVERYTHING instead of being sneaky like they are.
I suspect that the last rebuttal is from ICU Inc trying to save face, because there is now a bright light shining on all their dirty little deeds and people don't like being scammed. Hopefully everyone they do this too will shed light on this type of behavior and soon they will get no business at all.

PLEASE BEWARE, ICU, INC IS NOT REPUTABLE, THEY MAKE THEIR MONEY USING DECEIT TACTICS AND LYING TO THE CUSTOMERS!

Respond to this report!
What's this?

#2 UPDATE EX-employee responds

ICU is highly reccomended. This is an outlandish false claim by a competitor

AUTHOR: Aries Auto - (U.S.A.)

POSTED: Friday, January 09, 2009

ICU has been wonderful to work with. The rates are very reasonable and they always get the asset even when several other companies have tried already without success.

ICU is highly reccomended by us and regardless of whatever false claims are made against them here will not change our opinion to detour us from continueing to use them frequently for all of our reposession needs.

ICU is truly the BEST. And this isolated false claim does not fairly represent this Company

Respond to this report!
What's this?

#1 Consumer Comment

THIS HAPPENED TO ME TOO! ICU, Inc. = ORGANIZED CRIME!

AUTHOR: Browneyedgrl1965 - (U.S.A.)

POSTED: Friday, October 03, 2008

WARNING! WARNING! WARNING! WARNING!

DO NOT DO BUSINESS WITH THIS COMPANY!

ICU, Inc. - tracerservices.com
I.C.U., Inc. - www.tracerservices.com

Please read my report, this happened to me too...

http://www.ripoffreport.com/reports/0/349/RipOff0349803.htm

They quoted me $350.00 over the phone to repossess my boat. They took it and are hiding it and will not tell me where it is. They said I had to wire them $4,480.00 to Canada! NOW, they are telling me that I owe them $7,000.00!!!

I trusted them and I NEVER should have trusted them with my boat. They will lie over the phone and quote you one thing, then charge you for skip tracing that they never did.

As far as I'm concerned it's organized crime, it's a racket and they know it. They try to use the law and forms to extort money from people who just need someone to help them. They prey on people and take advantage of people's trust. And that's not all, they ruin innocent people financially for their own gain. People that have worked hard all their lives for what little they have. And you know what, they don't care that someone is losing their home and everything they worked for. They don't care about what kind of mental anguish they put people through. They don't care when someone they were supposed to be helping has lost just about everything they have ever worked for. They twist the truth and outright lie for their own gain.

These people are evil to the core!

Don't trust them!

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now