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Ripoff Report | Idearc Media Review - DFW Airport, Texas
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Report: #425033

Complaint Review: Idearc Media - DFW Airport Texas

  • Submitted:
  • Updated:
  • Reported By: Santa Ana California
  • Author Confirmed What's this?
  • Why?
  • Idearc Media idearcmedia.com DFW Airport, Texas U.S.A.

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Idearc Media overcharged me so I had to call the customer service number. I was on hold for over one hour listening to a message that says how important my business is to them! Don't use Idearc Media as they will screw up your bill over and over again and then you cannot reach them when you have any problems.
I have never experienced such a pathetic company with such crappy customer service. APPARENTLY MY BUSINESS IS NOT IMPORTANT TO THEM AS THEY WON'T EVEN ANSWER THE PHONE!

Susan
Santa Ana, California
U.S.A.

This report was posted on Ripoff Report on 02/17/2009 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/idearc-media/dfw-airport-texas-75261/idearc-media-customer-service-sucks-dfw-airport-texas-425033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

POSTED: Tuesday, June 09, 2009

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
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E-Mail Address:
Brief Complaint Description:

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#3 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

POSTED: Tuesday, June 09, 2009

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:

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#2 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

POSTED: Tuesday, June 09, 2009

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:

Respond to this report!
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#1 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

POSTED: Tuesday, June 09, 2009

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:

Respond to this report!
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