Supermedia Superpages formerly Idearc Media Fraudulant Sales Pitch Dallas, Texas

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at:

customerservice@supermedia.com

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

We had a very similar experience, especially with the lack of contact.  Within 2 weeks after we signed the contract, after feeling uncomfortable with the service and reading similar reviews, I decided to cancel the contract.  The agreement says cancellation can be within 21 days and we were well before that.  Our rep, after realizing I would not change my mind, said we had to wait for a call from her supervisor.  he never called.  I called him twice and left messages, I faxed and e-mailed a cancellation letter to her and to the above mentioned e-mail and I have still yet to have gotten confirmation of cancellation.  I am very concerned that we, like you, will continue to be charged for a service we legitimately tried to cancel in accordance with their own contract.

It's been a year since that con job called me. After I went through my old e-mails to find him I discovered that I had notated his name incorrectly on my report. His full name is Andrew DeTore. I was sold on a one time payment of $400 dollar package that I could cancel if 300 leads were not generated. I got 23 leads. And a bill for $4,800. Turns out that Me DeTore failed to divulge that it was $400 a month for 12 months not just one $400 dollar payment. None of the E-mails that I have saved reflect that it was 400 for 12 months either.  I tried to cancel as I stated in my report and they refused by not answering my calls, and not complying with my cancellation requests that I left 4 times on a supervisor named Susan's voicemail. After one year now of not paying for a fraudulant con jobs slaes package the $400 that turned into $4,800 has now accrued up to $8,400.

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@supermedia.com

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description: