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Report: #1383293

Complaint Review: - Internet

  • Submitted:
  • Updated:
  • Reported By: JAM — Park Ridge Illinois USA
  • Author Not Confirmed What's this?
  • Why?
  • Internet USA Refusal to Release Insurance Funds Internet

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I echo all of the other reports that I have read about  (This is a third-party administrator for mortgage companies who receive insurance checks from their mortagees.)  

This is either the most entirely incompetent business with the most poorly trained employees I have ever in my 56 years had to deal with or they are intentially hanging on to insurance funds to earn interest.  Either way, it is entirely unacceptable.  

I have been fighting with them for months to try to get them to release funds.  Literally, everytime I call, I receive a different excuse for non-payment which frequently conflicts with a prior excuse.  For example, (there are many more) one of their requirements is that you have to submit the contracter's license.  I live in Illinois where carpenters are not licensed.  I talked to one agent who said that she knew that and would put in a "waiver" so that requirement would not need to be met.  A couple of days later I found out that the waiver had not be entered and the new agent said she would enter it but she also did not.  After the waiver was entered another agent came up with a new excuse and said that the contract (our contracter's bid) was not accepted because my husband and I had not signed it.  We signed it and uploaded AND faxed it back.  They then said the signatures were illegible.  I sent it again.  The next person said that the contract wasn't accepted because out property address was not on it.  I pointed out that my contractor had signed a "fully paid" receipt (since I had to pay him because he walked off the job waiting for me to get the insurance money) and that the receipt was for the same amount and had the address on it AND that one of THEIR inspectors had come out and sent in a report that the job was 100% complete.  They said they didn't have the report (although the inspector told me he sent it in the same day).  Today I was told that the problem was that they did not have an inspection report from 6/30/17 and I told them that was because the inspection had been done two weeks earlier!  The woman on the phone repeated that she needed the 6/30/17 report and I again explained that somebody had come out two weeks earlier and inspected and had submitted the 100% complete report.  So now, I have wasted hours at work -- again -- calling the inspector who needs to call the company he contracts for proof that the form was submitted.

These people are a nightmare, they absolutely do lie and no mortgage company should do business with them.  I am going to complaint to the attorney general's office in Illinois and perhaps the FBI since this is a nationwide company.  If a class action has been filed yet, someone should do so.





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