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Report: #1414903

Complaint Review: - Internet

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  • Reported By: Rebecca — Friendswood Texas United States
  • Author Confirmed What's this?
  • Why?
  • Internet United States Holding my insurance money hostage Internet

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This company is contracted by my mortgage company to handle insurance claims.  It has been 14 weeks since Hurricane Harvey flooded my house.  I've lost everything I have worked my entire life for.  Although I had flood insurance, the adjuster hired by the NFIP was extremely slow and innaccurate in assessing my claim.  The settlement the NFIP has awarded me is much less than it will take to rebuild my home.  After I finally received the check, I learned that I needed to sign it over to since I had a mortgage on my house (like most people). 

This company has provided terrible service.  Their website does not give enough detailed information about the process of getting my money back to begin repairing my house.  Their phone menu is even worse.  When I finally get a real person to talk to on the phone, they do not have answers for me.  For example, when I uploaded my insurance adjuster's worksheet, they did not want to accept it because it was from a "third party adjuster".  All of the adjusters after the flood were third party adjusters, and although I got a letter from my insurance agent authorizing the adjuster, my agent said he had never been asked for that by any other company. 

Another example, one of the documents they require is a copy of the license of the contractor who will be repairing the house.  In Texas, general contractors are not required to have a license.  I sent documentation and a letter and called them to explain this fact to them.  They responded by saying it will take three days to waive that requirement, and another seven days to send me the first installment of my money.  I work for a large company, and we cut checks in two days.  If these people are working with other hurricane victims in Texas, they should have already known that the contractors are not required to be licensed. 

I cannot stress enough how much I believe these people are holding insurance checks hostage and making money off the hardships of people who have lost everything.  If your mortgage company is using this website, please ask if there is some other way to work with your mortgage company because is a nightmare.  I never wish bad things for people, but I hope the owner of this company loses everything they have so they can understand how devastating it can be.

This report was posted on Ripoff Report on 12/04/2017 08:24 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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