INTERNATIONAL WIG RIPOFF CUSTOMER SERVICE CALLED ME A *****, MORON ETC CARLSBAD California

Hi I contacted internationalwig to let them know they sent my grandmother the wrong color of items and the customer service was terrible, after that i stated i would like a refund, then well here are th
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International Wig
PO Box 1456
Carlsbad, CA 92018

General Information

Principal : Ms Erin Taylor Manager
Phone Number: (800) 344-4999
BBB Membership: This company is not a member
Type-of-Business Classification: Wigs & Hairpieces
Website Address: www.internationalwig.com

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. The company has resolved some complaints presented by the Bureau; however, some complaints remain unresolved. Complaints are concerning poor customer service. Consumers have provided the Bureau with copies of emails sent by the company that contain rude and abusive language.

The company is also unsatisfactory for having 2 or more unresolved complaints.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 13
Number of complaints processed by the BBB in last 12 months: 10

Complaints Concerned
Advertising Issues: 1
Outcome of the complaint -
Unresolved: 1

Sales Issues: 4
Outcome of all complaints -
Resolved: 1; Unresolved: 2; Company did not respond: 1

Delivery Issues: 1
Outcome of the complaint -
Company made good faith effort to Resolve: 1

Product Quality Issues: 1
Outcome of the complaint -
Resolved: 1

Refund or Exchange Issues: 2
Outcome of all complaints -
Resolved: 1; Company made good faith effort to Resolve:
1

Customer Service Issues: 3
Outcome of all complaints -
Resolved: 3

Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1

Additional File Information

The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.

Report as of 09/16/2005
Copyright 2005 Better Business Bureau of San Diego

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.

What does satisfactory/unsatisfactory mean?

sure the phone company caller ID is wrong, the x5 here is a SBC mistake. have your detective come to our office, we can show him your call log. :) yes, you left ONE message. but have countless calls. care to do more. honey? lol
this is my last email to you, idiot we sent the exact items you ordered. glad to tell anyone or any agency that. do you get it? your fraud attempt wont work. .your a pathetic freakin looser. now you are going to trash, where you belong. get lost *****!


On 9/16/05, amber miller wrote:
YOU MUST HAVE ME MIXED UP I CALLED ONCE THANKS TODAY. I WISH YOU WOULD FILE HARRASMENT. I SWEETIE HAVE THE EMAILS YOU SENT ME. DID WE FORGET WHAT KIND OF LANGUAGE YOU USED? WHAT IS ERIN TAYLOR'S PHONE NUMBER SINCE YOU ARE SCARED TO PICK UP THE TELEPHONE?

Wigs! wrote:

unmanned? LOL we see you have called lots of times. all recorded. and we will file for harassment. so tell y our detective hello!

IF YOU SLING MUD, YOU LOSE GROUND!

e emails from um customer service?

Amber
CHICKASHA, Oklahoma
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!