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Report: #214089

Complaint Review: JD Byrider - Chandler Arizona

  • Submitted:
  • Updated:
  • Reported By: Chandler Arizona
  • JD Byrider 1455 N. Arizona Ave Chandler, Arizona U.S.A.

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I bought a 1999 Pontiac Montana from Jd Byrider at the end of December 2005. I was having trouble getting financed due to a repo. So I wound up at JD Byrider because I needed transportation for my wife me and my three little kids (ages 2,3,7)

When I bought the Van it was dark but it looked ok in the dark to me. First problem was the tires were dry rotted which took a whole day to fix and a day of missed work for my wife and myself.

The second thing to go wrong was the battery was not holding a charge, so I replaced it and it still was not holding a charge, so we were once again stranded and at the mercey of the tow truck driver. Which they seem to be awful busy cause it takes all day for them to get the car. Turns out the battery was not getting charged due to coroded cable so they replaced the battery cables. Which would be ok with me but they were cables taken from a broke down car they have out back.

It looks like they have about 50 cars behind there repair shop, so they will never have a shortage of parts....USED PARTS!!

Now this will be the third time I have to have it towed to there supossed ASE certified shop!! This time it is a little more serious. The crankshaft pulley fell off...IT FELL OFF. Which of course leaves the Van inoperable because the belt that comes off of it runs everything else. (A/C, Power steering, Water pump) This all happened about 20 miles after the service engine soon light came on. I took it to Autozone to be scanned.

It turns out that there is a misfire in cylinder number 4. I couldn't even set an apointment to get the service engine soon thing before the pulley fell off.

So now they will want to try and fix it. Which I really don't care if they do or not. I don't want the Van any more and I don't want another problem vehicle. The only way I can see to make this right is to give me the money I have paid on the vehicle back to me. Then they can keep the van and we can part ways with no further problems. If they do not work with me I will be forced to take a more aggressive and creative aproach.

I just can't afford to have this car anymore. If I lose my job or if my wife loses her job they will be getting the 1999 Pontiac Montana back one way or the other. Belive me, I don't want another REPO on my credit but I will take it if I have to.

Aron
Chandler, Arizona
U.S.A.

This report was posted on Ripoff Report on 10/03/2006 11:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jd-byrider/chandler-arizona/jd-byrider-ripoff-junk-cars-chandler-arizona-214089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#10 Consumer Suggestion

Words of Wisdom to live by when purchasing a vehicle

AUTHOR: Tammy - (U.S.A.)

POSTED: Thursday, March 12, 2009
I have read many reports on here pertaining to Oak Motors and JD Byrider - and they are all basically the same. I do not mean to sound cruel here, but many of the reports filed have many easy grammatical errors (thay - THEY, mader - MATTER for just an example here), which makes one wonder if that is not the main problem here.

I understand having to purchase from a buy here pay here as my credit is not the best either, and I have had to purchase this way before. However, my purchase was from more of a Mom/Pop operation so that may have had more to my better experience.

Ok, this is for anyone going ANYWHERE to buy a used vehicle:

1) Do not be in such a hurry that you have to sign something that day. Take the vehicle on a test drive and to a mechanic. Have the mechanic look for the most obvious - oil, brakes and the such. NO MECHANIC WILL BE ABLE TO TELL YOU IF SOMETHING IS GOING TO HAPPEN A FEW DAYS, FEW MONTHS OR EVEN A MONTH LATER! They can not tell you if the motor is going to blow, it's going to need a tune-up in the near future and so on. My ex was a mechanic and lost a couple of friends over this little fact. NEVER EVER BUY A VEHICLE WITHOUT A TEST DRIVE!!! - PERIOD!!! If it were dark out, why didn't you go to a well lit parking lot?

2) If you have found one you like, get the best price you can get them down to and tell them you will think about it. Be realistic - the chances of someone being interested in the same vehicle are low - just a ploy. The 'this offer is only good for tonight' is also just a ploy. Go home and do research!! Check the blue book price and go back prepared!!

If they still don't want to give you what you want to pay then tell them there is another lot you can go to and walk off the lot. Chances are you are not going to get your car! My Grandfather & Grandmother (which later became me helping him) would go into the office and when the salesperson started with the offers Grandma would say "Clyde that other place told us so & so" or "Clyde I just don't think we can afford that right now" and it worked. We also had to walk one time and sure enough didn't get to the car!

3) If repairs need to be made, such as brakes, steering, belts, make sure it is covered in the contract!!!!!!!!! If they won't - then walk - same as above. Why didn't I say oil change? My ex always said it doesn't matter if they did it there, ALWAYS do it yourself along with cap, rotor, and wires. If you don't know what I mean there, then ask a mechanic.

Again, not the dealer or a mechanic is going to be able to tell if the engine is going to blow the day after tomorrow, as well as some other major things, so keep that in mind. If there is something that has had to be repaired more than three consecutive times there is such a thing called the 'Lemon Law' in most states and this pertains to used as well as new. If they are still unwilling to budge, it's a wonder what a call to the BBB and/or Consumer Board at the Mayors office can do!

4) Make sure you FULLY understand what you are signing. You are dealing with a buy her pay here, so they are not going to be as lenient as a finance company. If you are going to have problems making a payment don't just rely on a phone call. GO to the office and tell them and get it in writing!!!!!! This goes for anything - Get In Writing!!!!

They don't care if you been paying on it for a couple of weeks or several years, a contract is a contract and never, never, ever ASSUME they are going to be understanding if you are a couple of days late and you don't call them. Do you know how many times that happens to them and people move and they can't find them???? How much do you think they are out of then?

5) If they repo a vehicle they have every right to turn around re-sell it or auction it and charge you for the amount outstanding that they did not get. There is nothing against the law on that one. I myself have been a victim of this in the past and it was not with a bhph, it was through a regular car lot and finance company. ANY loan company has the right to call the loan at any point in time. FULLY understand what you are signing, do not make assumptions. If you do not understand something then ask. If you don't like their answer then have someone knowledgeable to read it!

6) As far as finance charges go, you are buying from a bhph, which means you obviously have not so good credit. EVEN if you were to go to a new/used dealership with a co-signer you would probably still be paying that high interest rate. Again, I know from experience.

Again, I do not mean to sound derogatory in this - but if you walk in acting like you are a hick and don't know s**+* from shinola, they are going to try to take you for every thing ya got!
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#9 Consumer Comment

Kinda skewed

AUTHOR: Resty - (U.S.A.)

POSTED: Saturday, February 21, 2009
Aron.....I hope you're getting this all taken care of. But I gotta tell ya....you've got some skewed logic going on.

You said:" The only way I can see to make this right is to give me the money I have paid on the vehicle back to me. Then they can keep the van and we can part ways with no further problems. If they do not work with me I will be forced to take a more aggressive and creative aproach[sic]

>>>You cant just decide it's a piece of junk....stop paying on it...expect the money you've already paid on it, back....and then just give them the vehicle back and it's all a done deal. Things in the real world dont work like that. You already have one repo on your record......WHY would you risk another? JD does NOT have the best of track records but neither do the people they offer "credit" to....seems a perfect match somehow.

You go on to say:"If I lose my job or if my wife loses her job they will be getting the 1999 Pontiac Montana back one way or the other. "

>>> does this statement not ring true for most anyone? If any one of us loses our jobs alllllll kinds of not so good things will happen. But most of us dont jump to that conclusion and immediately decide to default on our car loans.

You sound as though you're plagued with buyers remorse and have decided the vehicle is too much of a PIA to keep so you're looking for ways to ditch it and default on your loan without being guilty.

Dont you understand it's people like you who continue to do this that makes it harder than need be on responsible people who pay their bills on time and dont look to default when the going gets tough.

NO I do NOT work for JD Byrider.......I dont even like the place and have never heard ANYTHING good about them. What I AM is a concerned, hard working responsible adult that believes in paying her bills ON TIME and does not look for an easy out when times get tough. It's the people who continue to default and to live outside their means that mess it up for the rest of us.
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#8 Consumer Comment

Warrenties?

AUTHOR: Angie - (U.S.A.)

POSTED: Friday, February 20, 2009
The employee that put his statement on here is full of it. I bought my car from this company in clearfield, utah. I moved to las vegas about a year later. When i told them i was moving i asked if they had a branch down here and if they would honor my warrenty. They told me yes and i accepted that. Come to find out when i get here they refused to honor it. Now i have this hunk of junk in my garage that i'm paying 300 bucks a month for and i can't afford the payments AND to pay some other mechanic to fix it.
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#7 UPDATE Employee

you signed a contract you should of read it

AUTHOR: Sosharpee - (U.S.A.)

POSTED: Wednesday, November 14, 2007
Jd Byrider has a 18mo 18,000 mile warrenty that is honered nation wide and has a 0 deductable ,depends when it was purchased, Also policy states the first 30 days is covered regardless if its covered under warrenty or not, the warrenty can vary from dealership but the major areas are usually covered that are the motor,trans and axles ,batteries ,charging sys and such.read the warrenty people and don" t sign an aggrement if can't read or afford the terms
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#6 Author of original report

HERE WE GO AGAIN!

AUTHOR: Aron - (U.S.A.)

POSTED: Tuesday, September 25, 2007
I have had it back in to there shop once in the last year for a overheating issue and when we got it back after like four days it still ran hot. Now I have to put it back in there because the service engine soon light is on and it is vibrating very badly. So wish me luck and I will keep you updated.
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#5 Author of original report

GOOD NEWS.

AUTHOR: Aron - (U.S.A.)

POSTED: Friday, October 06, 2006
It would appear that they are doing everything they can do make me a happy customer. I took the van in today at the request of the owner and the service manager. I have to take it back in next week for some much needed repairs and they said they would get to work on it as soon as I brought it in. Today they even let me go into the bay area and watch what they were doing. The service manager and the service tech were very pleasant and informative. They really know how to take care of a customer and they know there way around a vehicle. I will find away to thank them.

Now there is a need for me to appologize to the owner of the company. He is a very customer oriented man and strives to do the right thing when problems arise. I would recomend people in need of a car and have poor credit go to this JD Byrider. They will take care of you.

I still stand by my opinion on the whole loaner car issue. I think the insurance company should allow loaners for people whos cars will be in the shop for longer than one day. Lets face it, these cars are used and bought at an auction so it should be expected that they will break down and customers will need a car to drive in the mean time. At least pay for the cost of the rental or give a $25/day reinburstment.

If anything changes I will post, so check back every week.
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#4 Author of original report

GOOD NEWS.

AUTHOR: Aron - (U.S.A.)

POSTED: Friday, October 06, 2006
It would appear that they are doing everything they can do make me a happy customer. I took the van in today at the request of the owner and the service manager. I have to take it back in next week for some much needed repairs and they said they would get to work on it as soon as I brought it in. Today they even let me go into the bay area and watch what they were doing. The service manager and the service tech were very pleasant and informative. They really know how to take care of a customer and they know there way around a vehicle. I will find away to thank them.

Now there is a need for me to appologize to the owner of the company. He is a very customer oriented man and strives to do the right thing when problems arise. I would recomend people in need of a car and have poor credit go to this JD Byrider. They will take care of you.

I still stand by my opinion on the whole loaner car issue. I think the insurance company should allow loaners for people whos cars will be in the shop for longer than one day. Lets face it, these cars are used and bought at an auction so it should be expected that they will break down and customers will need a car to drive in the mean time. At least pay for the cost of the rental or give a $25/day reinburstment.

If anything changes I will post, so check back every week.
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#3 Author of original report

GOOD NEWS.

AUTHOR: Aron - (U.S.A.)

POSTED: Friday, October 06, 2006
It would appear that they are doing everything they can do make me a happy customer. I took the van in today at the request of the owner and the service manager. I have to take it back in next week for some much needed repairs and they said they would get to work on it as soon as I brought it in. Today they even let me go into the bay area and watch what they were doing. The service manager and the service tech were very pleasant and informative. They really know how to take care of a customer and they know there way around a vehicle. I will find away to thank them.

Now there is a need for me to appologize to the owner of the company. He is a very customer oriented man and strives to do the right thing when problems arise. I would recomend people in need of a car and have poor credit go to this JD Byrider. They will take care of you.

I still stand by my opinion on the whole loaner car issue. I think the insurance company should allow loaners for people whos cars will be in the shop for longer than one day. Lets face it, these cars are used and bought at an auction so it should be expected that they will break down and customers will need a car to drive in the mean time. At least pay for the cost of the rental or give a $25/day reinburstment.

If anything changes I will post, so check back every week.
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#2 Author of original report

GOOD NEWS.

AUTHOR: Aron - (U.S.A.)

POSTED: Friday, October 06, 2006
It would appear that they are doing everything they can do make me a happy customer. I took the van in today at the request of the owner and the service manager. I have to take it back in next week for some much needed repairs and they said they would get to work on it as soon as I brought it in. Today they even let me go into the bay area and watch what they were doing. The service manager and the service tech were very pleasant and informative. They really know how to take care of a customer and they know there way around a vehicle. I will find away to thank them.

Now there is a need for me to appologize to the owner of the company. He is a very customer oriented man and strives to do the right thing when problems arise. I would recomend people in need of a car and have poor credit go to this JD Byrider. They will take care of you.

I still stand by my opinion on the whole loaner car issue. I think the insurance company should allow loaners for people whos cars will be in the shop for longer than one day. Lets face it, these cars are used and bought at an auction so it should be expected that they will break down and customers will need a car to drive in the mean time. At least pay for the cost of the rental or give a $25/day reinburstment.

If anything changes I will post, so check back every week.
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#1 Author of original report

Only one good thing to say

AUTHOR: Aron - (U.S.A.)

POSTED: Thursday, October 05, 2006
I can say that they will stand behind the 36/36 warranty. But it takes forever to get your car done unless you call and complain about it. It takes even longer to get the tow truck company they use to come get your vehicle and if its after three p.m. forget it. I think the people that work at the dealer do what they can with what they have to work with. I belive most of the issues run a bit deeper. Like insurance policy that does not allow them to give out loaners while they work on your car, or in an owner that limits what sales and service can do. Lastly I think all of it is controlled from corporate. Regaurdless of where the fault is blamed they need to atleast give a loaner car to those who need car repairs. I have a feeling they quit doing loaners because to many people were bringing there car in for repair and they were just loosing to much money.
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