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Report: #335328

Complaint Review: Jet Blue Airlines - New York Nationwide

  • Submitted:
  • Updated:
  • Reported By: San Jose California
  • Author Confirmed What's this?
  • Why?
  • Jet Blue Airlines JFK Airport NYC Nationwide U.S.A.

Jet Blue Airlines They made me miss my flight made me pay a second time to fly out the same night! New York JFK Airport Nationwide

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My Story. I WAS:

ON TIME (50 min early) for my original flight.

"I" took the initiative at JFK since I was "just a number" to figure out what was going on. I was then directed to the "Chaos" Machines. Very "non-user" friendly. Spit out a ticket that said "Ooops". Very appropriate. Went to Jet blue rep, put me in a much slower line - wasted VALUABLE TIME...only one person! Another rep said shorter line at the other end. Brisk walk to other side, first one in line. That rep said I am now "late" and missed the flight. If was only 5min earlier I would of made it. You think??!!

If I wasn't tossed around like a ping-bong ball, I'm sure I would have. Bought ticket because I had no choice. Took the jet blue shuttle to the gate... are we here? I don't know, the driver didn't speak English! Some of us just looked at each other - sooo... yeah, I think we're here (very professional).

Spoke to supervisor at JFK Jet Blue Customer service about a refund. He LIED to me and told me to call the 800 number where Marsha told me I should of taken care of it there because the ticket is already purchased. What?? (I think this is what you guys call a "round trip").

New flight - a few hours to kill. Plane was supposed to take off at 8:30pm - took off at 9:15pm. Why? Because the PILOTS where LATE! Question: Will Jet Blue charge the pilots $230 for being late? I asked Marsha that question 5 times and she refused to answer.

When destination was reached, it was a 50 mile difference/$100 cab ride (can you bend me over any further?).

So what did I do? I disputed it on my credit card and Charles Schwab refunded my money. Thank God for Charlie! He's on my side. NEVER fly these idiots. Instead, fly Virgin America. Much better, airline, service and respect! JET BLUE SUCKS!!

Bruno
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 05/28/2008 10:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jet-blue-airlines/nationwide/jet-blue-airlines-they-made-me-miss-my-flight-made-me-pay-a-second-time-to-fly-out-the-sam-335328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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