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Ripoff Report | Jewelry Televisio Review - Knoxville, Tennessee
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Report: #399536

Complaint Review: Jewelry Television - Knoxville Tennessee

  • Submitted:
  • Updated:
  • Reported By: Redwood City California
  • Author Confirmed What's this?
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  • Jewelry Television 2663 Byington-Solway Road Knoxville, Tennessee U.S.A.

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I purchased a Tissot PR50 Men's watch from Jewelry Television's web site www.JTVwatches.com for $180. This is a discontinued Tissot watch and was ~$350.

The watch I received was broken - the hour hand is stuck on the 5. I returned it asking for a replacement, repair or refund.

They just sent the same watch back as is, still broken with no explanation or paperwork. I believe their strategy is that the majority of their customers will eventually give up trying to get the repair, replacement or refund and it becomes a way to unload defective merchandise on unwary consumers.

Has anyone else has a similar experience with JTV ?

Ronb
Redwood City, California
U.S.A.

This report was posted on Ripoff Report on 12/09/2008 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jewelry-television/knoxville-tennessee-37931/jewelry-television-jtvwatches-jewelry-tv-sold-broken-merchandise-and-will-not-correct-th-399536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

JTV ALWAYS SELLS DEFECTIVE WATCHES

AUTHOR: JemLover50 - (Virgin Islands (US))

POSTED: Wednesday, November 11, 2009

Sorry about the watch Ron.  I too have had many problems with watches from JTV.  They come in broken boxes, have dead batteries, they are always running when they arrive.  I noticed that Dana has responded to your complaints.  You can try to work it out BUT I have dealt with her in the past and usually nothing is done to help the customer, it is always to their advantage!

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#5 UPDATE Employee

May I help you resolve this situation?

AUTHOR: Dana - (U.S.A.)

POSTED: Monday, December 29, 2008

Hello. My name is Dana Sebby and I am the Online Community Manager for Jewelry Television. I apologize for any inconvenience you have experienced and hope you will allow me to help resolve this situation to your satisfaction. If you would be so kind as to contact me directly at Dana.Sebby@jtv.com I will gladly work with our Customer Care department to make things right for you.

Thank you.

Dana Sebby

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#4 Consumer Suggestion

Three steps you might want to consider

AUTHOR: Theuntoldstory - (U.S.A.)

POSTED: Tuesday, December 16, 2008

File a complaint with the local Knoxville Television Consumer Report Reporter - he is aggressive and you can contact him at: h(((Redacted)))
File a better business bureau complaint with the Knoxville Better Business Bureau
contact them at: (((Redacted)))

Finally, we are writing a novel all about the home shopping industry - the primary authors are current and ex-employees of home shopping networks. We would love to have your comments - send them to our website at:

(((Redacted)))



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CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#3 Consumer Suggestion

Three steps you might want to consider

AUTHOR: Theuntoldstory - (U.S.A.)

POSTED: Tuesday, December 16, 2008

File a complaint with the local Knoxville Television Consumer Report Reporter - he is aggressive and you can contact him at: h(((Redacted)))
File a better business bureau complaint with the Knoxville Better Business Bureau
contact them at: (((Redacted)))

Finally, we are writing a novel all about the home shopping industry - the primary authors are current and ex-employees of home shopping networks. We would love to have your comments - send them to our website at:

(((Redacted)))



Thanks

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Respond to this report!
What's this?

#2 Consumer Suggestion

Three steps you might want to consider

AUTHOR: Theuntoldstory - (U.S.A.)

POSTED: Tuesday, December 16, 2008

File a complaint with the local Knoxville Television Consumer Report Reporter - he is aggressive and you can contact him at: h(((Redacted)))
File a better business bureau complaint with the Knoxville Better Business Bureau
contact them at: (((Redacted)))

Finally, we are writing a novel all about the home shopping industry - the primary authors are current and ex-employees of home shopping networks. We would love to have your comments - send them to our website at:

(((Redacted)))



Thanks

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Respond to this report!
What's this?

#1 Consumer Suggestion

Three steps you might want to consider

AUTHOR: Theuntoldstory - (U.S.A.)

POSTED: Tuesday, December 16, 2008

File a complaint with the local Knoxville Television Consumer Report Reporter - he is aggressive and you can contact him at: h(((Redacted)))
File a better business bureau complaint with the Knoxville Better Business Bureau
contact them at: (((Redacted)))

Finally, we are writing a novel all about the home shopping industry - the primary authors are current and ex-employees of home shopping networks. We would love to have your comments - send them to our website at:

(((Redacted)))



Thanks

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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