Complaint Review: JM Bullion - Dallas Texas
JM Bullion Deposited my checks, cancelled my order, never issued refund Dallas Texas
*Author of original report: Rebuttal is inaccurate
*UPDATE Employee: Refund Issued
JM Bullion deposited my checks on 9/18 and 9/21, but cancelled my orders. They have yet to issue a refund. JM Bullion accepted my checks, and they cleared my bank account on 9/18 and 9/21. They cancelled my order on 9/22. I called them on 9/22 and the rep I spoke with ensured me that my order would be refunded within a week. I have yet to receive a refund. I called them again today and spoke with Tom. He told me my 9/22 check was refunded on 10/3, but he 'had no idea' where my 9/18 refund was. He told me he 'couldn't promise' any resolution, but would 'look into it'. I told him that's unacceptable, and he told me that's all he could do. When I spoke with rep on 9/22, she told me there was going to be a $40 charge to me. Given the delay this company has had, I find it completely unacceptable for them to charge me this fee -- since they had my money, deposited it, and cancelled my order anyway. I want my full refund without the $40 cancellation fee.
This report was posted on Ripoff Report on 10/04/2017 02:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jm-bullion/dallas-texas-75230/jm-bullion-deposited-my-checks-cancelled-my-order-never-issued-refund-dallas-texas-1404215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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